Dunkin' Donuts in Billerica

“I just went to this Dunkin, not 15min ago and when I rolled up to the mic the person said “Good Morning Jazmin you’re all set!” I didn’t get much sleep last night so this confused me for a minute and then it made me laugh and I thought I better leave these guys a review. I started coming here at the beginning of the school year, it’s not on any of my normal routes but it’s not far out of the way, it’s the closest after I drop the kids at school and the the Dunkin north of it can be slow and some of the employees a little clueless and the Dunkin south of it is the worst Dunkin I’ve ever seen full stop. I think some of these reviews are ridiculous and evident of the part customer play in the slew of bad experience we’ve all been having and seeing post COVID; it’s a two way street and yes customer service has declined and so have customers dispositions and patience. Everyone is stressed out, a lot of employees have little to no experience because most of the ones that new what they were doing quit for the boosted unemployment checks during COVID, not blaming them it is what it is. A little consideration can go a long way and we all should know by now that when corporations take a huge financial hit, the first thing to go out the door is courtesies because they’re trying to scratch back their loses anyway they can; don’t take it out on the employees. This location has always been clean and efficient and I’ve never had a bad experience even before some of them knew me. Maybe not all the employees are the most chipper people I’ve ever met, but why do they need to be? They’ve never been disrespectful or contested my order if I said something was missing, they just went ahead and fixed it or got it. If you live in the Boston area and don’t know what Dunkin is by now we don’t know what to tell you. If you’re ordering $5 drinks at Dunkin and complaining about it, you probably belong at Starbucks and you should go there if you prefer it and wait 5 hours for a drink; not sure how that’s Dunkin or the employees fault. With a Starbucks up the road it sounds like they went to Dunkin deliberately to complain about it. Although I frequent Dunkin much more I like both places for different things but they are different kinds of places in my mind like apples and oranges. I find the mobile app helps to prevent order mistakes or line hold ups especially when I’m ordering a lot. If there’s an item I want that’s not on the app they gladly add it to my order if I let them know at the speaker.“

“Nice location with gas station and drive through option. Ordered sourdough egg and cheese and they were able to happily customize it for me. I asked for tomatoes on the egg and cheese and they added it that enhanced the taste of the sandwich. Even for the egg, they added double for just 3.80$. Really good taste better than other fast food sandwiches or coffee shops. Good packing and sandwich was served hot and fresh.“

“So the day I went I was gonna do the drive thru cause having a kid it's just easier than getting him out the car seat to go in and back out to go back in the car seat for an iced coffee and donuts however the drive thru was broken and there wasn't any signs so we did go inside anyway and I asked the crew and they said yes it was broken so I asked why is there nothing saying it's not working and they didn't have an answer lol however got the donuts and iced coffee and the kid that took the order was nice and went and put out a sign the coffee was amazing that day to ? donuts aren't the same but my 2 year old doesn't know that he was happy to“