$ • Donut Shops, Bagels

616 Massachusetts Ave, Boston
(617) 859-9996


Take-Out/Delivery Options


Reviews for Dunkin' Donuts

Was told there was no more ice coffee by staff who ignored me for 5 minutes. I placed an online order 10 minutes prior, yet they made an ice coffee to the customers before and after me. Unfortunately the staff this day treated me differently from past visits, they were very rude and unprofessional

This place has the worst customer service ever. They move extremely slow they are always unprepared. They often play behind the counter as well as mess up orders. This place opens late and the employees come in late. Even today employees that should have opened are walking in playing and laughing in the back. Terrible work ethic entirely.

I'm a fan of dunkin, but I'll be the first to admit the quality can sometimes vary upon location. That said, this location has great quality product. At some locations you'll get hash browns that are burnt, thin, or bunches together. This location makes them perfectly. Their frozen coffee isn't watery, it's made exactly as expected. I even took a peek at some of the bakery items and they looked a lot thicker and fluffier than most other locations. Well...read full review

More Reviews(52)


Monday 6AM - 6PM
Tuesday 6AM - 7PM
Wednesday 6AM - 7PM
Thursday 6AM - 7PM
Friday 6AM - 7PM
Saturday 6AM - 7PM
Sunday 6AM - 7PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.