Bagels Restaurants near Concord, MA

“A Concord institution for decades. Great place for breakfast or lunch and best bread and pies around.“

“I wanted to share my recent experience at your establishment, as it has been weighing on my mind.

On Tuesday, January 6, 2026, I visited between 7:50 and 8:00 a.m., hoping to enjoy a quick breakfast before work. I approached the counter and explained to the young lady that I had come in the day before, Monday, January 5, around the same time, and unfortunately, my bagel order was incorrect. I simply wanted to ensure that this time my order would be right.

I understand that people have busy days, and when she asked why I hadn’t called or returned the previous day, I explained that I was at work and unable to be on my phone unless it was an emergency. I could sense that my request caught her off guard, which perhaps affected her response.

I wasn’t seeking a refund or anything for free; I just wanted to make sure my order would be correct. A little kindness can go a long way, and I felt that my intention was met with contempt.
I truly believe we all have our moments, and it’s important to remember that everyone has their own struggles.

As someone who has been a loyal customer for four years, it was disheartening to feel a lack of understanding in that interaction, especially when all I wanted was to make sure my order was correct this time. I know it can be challenging in a busy environment, but all I hoped for was a simple acknowledgment maybe stating, “I’m sorry that happened,” and a commitment to get my order right this time.

I genuinely appreciate the hard work that goes into running a business like this, and I hope my feedback can help foster a more supportive atmosphere for both staff and customers. Thank you for taking the time to read my thoughts.“

“These are the best bagels I have ever eaten in my entire life which is 60 years plus, I know people say things like that all the time but I honestly mean it And The waitresses are the kindest & attentive staff !“

“Ordered a hot shaved pastrami with Swiss cheese on a lightly toasted with butter everything bagel. Sooo good!!! Made fresh. The girl working the counter was super patient as I figured out what I wanted. Will go back again. Framingham location.“