Customers` Favorites
“I wanted to share my recent experience at your establishment, as it has been weighing on my mind.
On Tuesday, January 6, 2026, I visited between 7:50 and 8:00 a.m., hoping to enjoy a quick breakfast before work. I approached the counter and explained to the young lady that I had come in the day before, Monday, January 5, around the same time, and unfortunately, my bagel order was incorrect. I simply wanted to ensure that this time my order would be right.
I understand that people have busy days, and when she asked why I hadn’t called or returned the previous day, I explained that I was at work and unable to be on my phone unless it was an emergency. I could sense that my request caught her off guard, which perhaps affected her response.
I wasn’t seeking a refund or anything for free; I just wanted to make sure my order would be correct. A little kindness can go a long way, and I felt that my intention was met with contempt.
I truly believe we all have our moments, and it’s important to remember that everyone has their own struggles.
As someone who has been a loyal customer for four years, it was disheartening to feel a lack of understanding in that interaction, especially when all I wanted was to make sure my order was correct this time. I know it can be challenging in a busy environment, but all I hoped for was a simple acknowledgment maybe stating, “I’m sorry that happened,” and a commitment to get my order right this time.
I genuinely appreciate the hard work that goes into running a business like this, and I hope my feedback can help foster a more supportive atmosphere for both staff and customers. Thank you for taking the time to read my thoughts.“
Customers` Favorites
“These are the best bagels I have ever eaten in my entire life which is 60 years plus, I know people say things like that all the time but I honestly mean it And The waitresses are the kindest & attentive staff !“
Customers` Favorites
“Ordered a hot shaved pastrami with Swiss cheese on a lightly toasted with butter everything bagel. Sooo good!!! Made fresh. The girl working the counter was super patient as I figured out what I wanted. Will go back again. Framingham location.“
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“A Concord institution for decades. Great place for breakfast or lunch and best bread and pies around.“