Panera Bread
$ • Cafe, Salad, Soup
Hours:
351 Russell St St #351B, Hadley
(413) 387-6336
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This isn’t the first time they’ve been out of bread. It’s just so disappointing. It’s an hour round trip for me to find out. I can’t get soup with bread. Is there some law about not substituting sandwich bread I mean I would’ve taken any bread yet she offered me an apple. And apparently they were OK with me leaving they’d rather get no sale than substitute a different bread. I guess next time I’ll call before I waste the hour trip. Very frustrating!!
We placed an online order at 1:00 p.m. for a 2:00 p.m. pickup. Upon arrival, we were informed that our order, specifically the tomato soup, was unavailable because they had run out. This wasn’t a last-minute order; the hour lead time should have allowed staff to alert us or update the system accordingly.
Unfortunately, this is not the first issue we've had with this location. It marks the third time we've experienced significant order errors, including missing items in...read full review
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Menu
Hours
| Monday | 6:30AM - 9:30PM |
| Tuesday | 6:30AM - 9:30PM |
| Wednesday | 6:30AM - 9:30PM |
| Thursday | 6:30AM - 9:30PM |
| Friday | 6:30AM - 10PM |
| Saturday | 6:30AM - 10PM |
| Sunday | 6:30AM - 9PM |
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Panera Bread is a well-known spot for good food and a cozy atmosphere, featuring a fireplace. Customers can stay for breakfast and lunch, enjoying the flexible service. Vegetarian options are available, and meals can be customized to fit individual tastes and dietary needs. The restaurant offers good food, friendly service, and clean facilities. However, it lacks electrical outlets for charging devices. Recent reviews mention that ordering on the screen instructs customers to pick up their self-service drink cup while waiting, but the cup is only visible once the order is ready. Some customers noted that feta cheese in feta-containing items is low-quality cow's milk feta, which might not be to everyone's taste. Food quality is generally good, especially sandwiches and salads, and the drinks are consistently delicious. One customer experienced very dry bakery items, like cranberry orange cake and chocolate chip muffie, which seemed old or sitting out too long, making them less enjoyable. Prices were also mentioned as high, with some feeling that the cost for certain items, like a small bowl of soup, is expensive compared to other stores. Despite these issues, many customers plan to return, though they might skip bakery items or buy them early in the morning to avoid dryness.