Dunkin' Donuts in Roxbury

“I love this place but I just have one problem,this manager always bothers me about me getting my milk (oat milk)steamed, majority of everyone gets a latte so why is it a problem for me to get my milk steamed???
I put so much oat milk that it makes my coffee cold plus I like my food steaming hot.
Plus I'm a customer I should be able to have my food the way I like as long as it's within reach.
She doesn't even charge me for the extra milk just my coffee being steamed 🤷🏾😳I'm so confused and getting tired of getting harassed every time I come for a coffee.
I moved around here 5 months ago I get coffee everyday so imagine someone saying this to you everytime they see you oh and if it's crowded I can't get it streamed.
I need an explanation to why it's a problem Here AND ONLY HERE???no one gives me problems ever to steam it not Quincy,not grovehall,not ashmont so please explain
And I need someone besides her to explain thank you..“

“This is the best Dunkin I have ever been to. There is lots of nice, clean seating inside and the tables have outlets so it is a great place to do work. There are also a few tables outside, but they are more or less in the parking lot, so not the best view. Still, a nice option. Also, the staff here are super kind. The food always comes out really quickly, and everything is organized and efficient. The vibes here feel a lot more like a high-end cafe than a Dunkin.“

“In a hurry. Stopped for a quick bite but got more than I bargained for. I ordered a cinnamon raisin bagel with cream cheese and a turkey, egg and cheese hold the egg.

It was perfect. Most Dunkins that I've frequented, have tossed everything in my bag no matter how many times I request cream cheese to be spread.

Well this Dunkin morning crew is above and beyond. Mr. Gilbert was tirelessly and flawlessly cleaning everything behind the counter and beyond. The foot traffic here makes it difficult, however he does a bang up job.

My sandwich and bagel, which were expertly prepared by Mr. Andrew, had the correct amount of cream cheese and was spread on my toasted bagel appetizingly and the Turkey and cheese melted perfectly within the English Muffin.

Last but not least, the crew was led by Mr. Marvin an absolute professional with consummate listening, customer service and conflict resolution skills.

This is now my favorite morning spot when I come thru Dudley.“

“the employees here should be able to accept tips like everywhere else... the kid, that always takes my order is soooo freaking friendly, sharp, and has a lot patience with those crazy people from the methadone clinic... I'd be worn out personally but he keeps it cool under pressure! i was gonna give him a $20 once and he said they couldn't accept it.... that's just unacceptable! 5 stars!!!!!“