Dunkin' Donuts in Boston

“Parking: Always parking at Dunkin'

Kid-friendliness: It's Dunkin. What kids doesn't like munchkins or bagel minis???

Wheelchair accessibility: Flat level..... No need to worry if you're in a wheelchair“

“Came in here very late the other night, and service was better than most dunkin donuts I have been to during the daytime. My order was taken fast, the points were collected, and before I had time to stand to the side and wait, my drink was ready. Hats off to this locatfion.“

“I love this location!...even though I haven't stopped into a Dunks in a while (been bringing my own breakfast). Today I decided to buy breakfast. There's usually a very long line, but not today!It was clean, the staff was friendly and efficient per usual.I enjoyed my breakfast (hash browns, avocado toast, hot chocolate) at my desk. Everything was delicious ?“

“Best service and Most reliable for proper Orders and the right coffee and Donuts.could use some chakra, otherwise it's vert clean and i am very pleased with the service.

Wheelchair accessibility: They have a wheelchair ramp Ford handi-capable people.✌️✌️“

“I get my coffee here every morning since I work nearby. It is always jammed packed in the AM, and the staff do what they can to manage that many people + mobile orders in such a small space. They have been out of nearly everything lately and the staff try their best to accommodate.“

“This is the BEST Dunkin in Mass! The team is always friendly , happy and they remember you!! I go there every day during the week and they always exceed my expectations and remember my order every time!! Thanks to the Team at 530 Comm Ave for doing an amazing job day in and day out! Chop! Chop!“

“We had breakfast at this Dunkin’ store every morning for 3 days while we vacationed in Boston. The staff are very friendly and helpful (it was our first time at Dunkin’!).
I was impressed by how well they managed all the orders during the busy morning rush.
Great job guys! You have made some life long Dunkin’ fans.“

“I have been to this Dunkin donuts over 100 times. The food has been good not great every single time without nearly a single exception. The best part is the staff and the speed of the workers. They do a great job and deserve recognition because it is busy but never slow. I do order online every single time, which I highly recommend doing. Only issue is some of the crack heads that linger inside but that's a rarity.“

“Just wanted something simple, a plain bagel with butter. Even though this place is usually PACKED with customers, I hit them at a lull and 2 friendly employees helped me. Decent bagel, a bit too much butter, but didn't expect such friendly service“

“Im having a bad morning and rushing, one specific woman at this location made my morning. & she didn't even make my drinks nor take my order. I'd go back for her kindness. Thank you Ms. Lady. Your minnie mouse buns half up half down look was everything. I appreciate you.“

“I got a $50 gift card with Apple Pay and then got a donut for my grandson. Inadvertently left my phone there and the employee I purchased came running after me to return my phone. That was wonderful service. I really appreciate the extra effort.“

“About as good of a Dunkin as any other! Fast and friendly service with (limited) in-store dining and a bathroom for customers.

Vegetarian options: High levels of cross-contamination in a fast food kitchen like this.

Parking: Street parking only

Wheelchair accessibility: Wheelchair elevator to reach service floor. No automatic door button.

Dietary restrictions: High levels of cross-contamination in a fast food kitchen like this.“

“It's a DD. Experience as expected. I got a hot chocolate and a vanilla frosted donut with sprinkles; my husband got some wake up wraps and a coffee. There was no line when we went, so service was quick. There is an area for sit-down or stand-up while you eat/drink.“

“Maybe I got lucky or just didn’t order something that could be messed up… but my experience didn’t match a bulk of the reviews currently here about this Dunkin’ location.There were five people behind the counter and I got my order fast. They even were willing to break up change in a way that I needed them to. Good service and normal quality food for Dunkin’ standards.“

“When I go there I get very good service and very nice people that work there I've been going there for years and I love it going there I see them working very hard cleaning the bathrooms out and cleaning the dining room and serving the people with a lot of respect“

“I work at another Dunkin' in the greater Boston area and frequent this one when I use public transport. Every time I've gone the staff have been friendly, calm, chill. Being an essential worker in a pandemic is hard and working in a busy shop can definitely be stressful, but all the employees were handling it great. I even envied how clean it was in here, things can get messy behind the counter at my store now and then, but the place is neater than ever.I think people are more inclined to make reviews when they have a bad experience. All the times I've been here have been nice.Also, everything I've ever ordered tasted great. :)“

“What makes this place amazing is the afternoon crew. Admittedly, there are other DDs in the area, but the customer service at this place shines forth. The two female employees always greet me with a smile, and even got me set-up using the app. Keep up the good work.“

“This chain coffee shop located outside North Station offers affordable and delicious coffee as well as a variety of donuts to choose from at affordable prices.
This chain coffee shop located outside North Station offers affordable and delicious coffee as well as a variety of donuts to choose from at affordable prices.“

“This place is super busy. But they still keep.top quality of services, accurate order and great customer experience. I very appreciated their work. I work around and buy their coffee all the time.I don't know if I am able to survive my working days without them :)“

“This place is always swamped and the workers are incredibly patient with all of the demanding (and sometimes inpatient / rude customers). My coffee turns out perfect 9/10 times and I go here everyday before work. Very grateful for their hard work during rush hour and their ability to push past the negativity of some other patrons.“

“This is Dunkin Donuts express location in the lobby if the BIDMC East Campus. This location closes at 6pm and is closed on weekends. It's a quick in and out format that Services only coffee and donuts. Nothing more nothing less. I wish Dunks opened more express locations.“

“I went in to this Dunkin donuts on a Monday morning and they hit all the spots.The employees demonstrated a very personable attitude, they were very prompt in the delivery of my order and they also executed my order correctly (I made specific requests on a sandwich)“

“It's definitely open 24/7 as of April 2024.Was here at 0315 in the morning and got coffee.Every terminal has one and the girl at the counter said they all operate different hours.But this one is definitely 24 hours and has standard coffee and dunks food.“

“Usually, it's a late opening. It opens at 6 am, but it's usually late. Late being 6:30. There's usually 3-4 staff working to open.

Dietary restrictions: Let them know before you place the order.

Parking: Close to several parking garages.

Kid-friendliness: Its busy

Wheelchair accessibility: Yes“

“Dunkin just enabled on-the-go ordering at this location which makes you feel like royalty! Get off your train and grab your coffee and bagel as you walk right by, no stopping! I have felt things being a bit disorganized at times but with the number of things going on, the small space for working and the number of people helping, it makes sense. All in all, I highly recommend it and find the times I have to ask for the rest of my order totally worth it (and a place grace is well-deserved!)“

“In my experience, the staff are very friendly, and exceptionally quick. Even when the line is super long, you can still get your order in a timely manner. I'm honestly very impressed by their service.In terms of accuracy, I've only had one incorrect order, but it was not a big deal so I didn't raise any issue (iced caffe latte instead of an iced matcha latte, but it was still good).Also, this Dunkin' makes the matcha lattes better than most Dunkin' locations: most don't blend it enough, but either their machine works better than others or they use the right proportions of milk and matcha powder. Either way, it results in a smooth, creamy beverage that is much better than the overly sweet, gritty sediment I've experienced from other locations.“

“Like most Dunkies you know what your getting, quick service and low prices. This place is tucked away at the back of the food court and there's little on the outside of the building to tell what's in here so walked pasted it at first. There's a reasonable amount of seating inside. The only drawback was that is it was up some steps to get to the counter and although they do have a disabled elevator to take you up this was partly blocked by a table & chair's so if you was in a wheelchair your probably going to have a problem getting passed.“

“My first time at this location and I was very pleased. They were all friendly. The cashier was a trainee and she had a little issue with placing my order but she didn't make it awkward, she kept a smile on her face which I liked. I ordered hashbrowns and I think they forgot about it? So when they realized they kept apologizing and gave me a few free ones. A few errors but they kept a smile on their face and didn't make it awkward lol“

“i always use the app to order, the place moves very quickly for the amount of traffic they get. some days are slower than others but that’s how it works with high volume days, they can’t make the place any bigger and can only have so many people behind the counter. one of my favorite dunks in the city.“

“I recently moved to the area. And I must say I’ve never seen a more even tempered group at any Dublin donuts that I’ve been to. Always respectful and always with a smile on their faces. On more than one occasion I’ve been short by several cents and they still accommodated me. I currently have Covid and the small act of kindness that the gentlemen shared with me today went along way. They should all be recognized for their service.“

“Small Place , Service Was And Always Is A Pleasure , Quick , Fast , My Orders Have Always Been Correct .. No Fuss Here , EXCELLENT Service And Products .. Thank You To Employee's That Make Dunkin Donuts A Pleasure To Visit And Recieve Coffee , Croissant Sausage Egg And Cheese , And Paying With Debit , Chip Card Is No Fuss , No Problem“

“We decided to grab ourselves some breakfast at Dunkin’ Donuts whilst visiting the Prudential Building Skywalk. Situated vertically at the bottom of the Skywalk, this chain had a good choice of breakfast items and is also cheaper than McDonald’s. We had a couple of Sausage and Egg Croissants with Coffees and was really nice. The coffee wasn’t as good as I thought it would be but did the job. The restaurant was clean and had a few tables to sit at. It was mostly office workers that use here so quite busy. All in all, a great experience.“

“The beautiful ELLEN made the most perfect iced matcha latte and pesto tomato sandwich of my life. Excellent customer service, very attentive and always smiling. The store was clean and extremely welcoming. Best Dunkin store of New England <3“

“We were in there yesterday morning, a Thursday and the young woman with the headscarf was so incredibly sweet. She went out of her way to be so kind to my kids and she was probably the friendliest food service worker I've ever come across. It's hard to find good, kind people but she is it. She was so happy and helpful and truly made a huge effort to take care of us. 10/10 she is amazing. I wish I had gotten her name but she was a young woman working Thursday morning and she deserves praise. Thank you! P.s. the food was also great!

Kid-friendliness: Not a lot of space but very kid-friendly employees.“

“Since Boston is home of Dunkin Donuts, you can go about every few blocks and see one of these. This was the first of many I visited while in Boston. They are very convenient to grab a quick cup of coffee as you are touring around the city. The Boston creme donut is a must try!“

“Excellent service! It was 10 minutes before the establishment closed and although I thought that maybe this would bother the employees a little because they were almost done with their shift before leaving, on the contrary they were very kind and helpful. And the food was of the same quality.“

“Update: Since the new manager took over, the café has been providing great customer service. It has been a wonderful experience since then.

A few days ago, I ordered online medium coffee, Two donuts Frosted Chocolate, and Boston Cream. I went to pick my order, but The manager said they were waiting for me because the donuts I ordered were not available. She told me to go and choose from the available donuts. So I chose one Butternut and because there are not many types there. I chose coffee roll . And when the director heard that I had chose coffee roll. She told me to just pick a donut rudely. I said to her, I will pay the difference. she really made pay the difference 0.23 cents. The staff were very nice to me. at the same time nervous from their manager.“

“We were in a hurry but had a group of 6 so we decided to pop into a Dunkin on our way to catch a tour. Our expectations were low (big city, chain, etc...) but we were so pleasantly surprised. The two girls who took our order etc,.. were just delightful. So full of energy and smiles and so helpful. I have never written a review for a small restaurant like this, but these girls deserve some recognition. We so appreciated MADDIE & KAYLA! They totally made our day & made our experience a very positive one!“

“Great drinks (love the strawberry refresher) but staff would not make the drink in our (dunkin' own brand) reusable cups, and instead made them in the usual plastics cups which we emptied into our reusable cups. Seems to miss the point of reusable cups really. Otherwise great!“

“In my time at Northeastern, this was the Dunkin I'd frequent most. They're generally pretty quick, but people have a tendency to block the pick up window/area which gets everything congested. Avoid coming here at the Northeastern class transition times. If you see a long line, mobile order - it will be faster.“

“Daouia is a fantastic counter person. I am a senior and have been to thousands of Dunkin Donuts rarely have I seen such excellent customer service. She always greets me and other customers with a big smile and is quick to get you your coffee and donut. She must be the manager and if so deserves a raise.
My office is next door and I look forward to getting my coffee each day because of her. Vincent Vadeboncoeur“

“They don’t have the best atmosphere or anything but the fact people expect for the two people working there to make the best food ever and get it to them immediately when there’s usually lines of people for it makes me mad. There’s only so much two people can do and there doing good based on what they can.“

“Left to early to grab breakfast at the hotel. So, here we are at the airport alternative. Not the worst I suppose. The coffee was good, the Boston Cream Donut was just ok (you would think that they would rock this donut here), and the Sausage, Egg, and Cheese croissant was average at best. But, it is the airport so there's that.“

“I really like this Dunkin because the line was very short, the employees were efficient, the green goddess wrap tasted good and the price was much lower than anything else I could find in the airport. If you don't want to spend at least $14-$15 on a smaller lunch, grab something to eat and spend much less at this Dunkin location in terminal C.“

“So they have more employees y'all! Maybe its the hoilday vibe I don't know but they all was upbeat,smiling,laughing happy! Very welcoming environment 😊. I wish yall happy holidays and keep up the good work. I also got fresh coffee. They seem well organized. Thank you for the great experience look forward to more. Oh and they are communicating okay! Yess y'all are awesome.Cuddles to the manager 😃“

“There's a convention across the street today and this dunks was packed! Food took a bit longer, but the manager was right up front keeping the orders flowing and guests moving. Great effort from the team on what I imagine is a very hectic morning.“

“As people said no restrooms. It is designed for a quick grab and go.

Having said that the service here is awesome. As of the date of this review, the two, middle Eastern guys here are very kind and love what they do and that vibe is contagious. So great service.“

“Everything was good but you had to ask the staff to press a buzzer to get into the bathrooms. Though that fact isn't mentioned any where so it just appears that the bathroom is occupied and not available as opposed to requiring a buzzer.“