Dunkin' Donuts in Boston

“I come here pretty often and it’s always been solid.

Hot chocolate is actually really good, especially when it’s cold out. Service is quick most of the time and I’ve never had any issues.

Nothing fancy, just one of those places you keep going back to.“

“PROTECTING THIS DUNKIN AT ALL COSTS! The whole crew work so well together no matter how busy it gets! The managers are amazing and always greet their usual customers with kindness! They greet me every morning with “Have a great day, boss”. Really the only Dunkin that is consistent with their drink taste, too! Couldn’t recommend this one enough! :)“

“I came here twice thinking and hoping the first time was a one off.
I ordered a breakfast sangawich. Sausage egg and cheese, hashbrowns and a carmel machiato..
Whoever the cook is needs training. My hash browns were burned. Why? Would you eat burnt potatoes? Then the coffee was the worst. Tasted like Americano with Carmel. WTH.
So, I thought i would give them a second try. And guess what? Same issue. Burned hash browns. This time I ordered the $6 meal. I have the coffee to a homeless guy insiden bothering everyone who came in, including me. The guy is asking folks to buy him a soda. I did, but really? Come on manager. Why are you allowing all of this? I blame you and your management. I spent $20 with both orders, that I will never get back. I will not be going to this location again and recommend people go to other location until they get there carp together.“

“The best damn thing about this place is it is like literally the only damn coffee ☕️ shop open at 5 am! You can't get a cup of coffee in Boston before 6:30 unless ya go to Dunkin. Thank God bless us, everyone! For da Dunkin ya know?“

“these 5 stars go primarily to one of the newer guys. i unfortunately don’t know his name, but he has a beard and the most contagious smile. his costumer service is fantastic, and he always gets my order correct. keep him around, he’s fantastic at his job and always knows what he’s doing“

“About as good of a Dunkin as any other! Fast and friendly service with (limited) in-store dining and a bathroom for customers.

Vegetarian options: High levels of cross-contamination in a fast food kitchen like this.

Parking: Street parking only

Wheelchair accessibility: Wheelchair elevator to reach service floor. No automatic door button.

Dietary restrictions: High levels of cross-contamination in a fast food kitchen like this.“

“This is really just a Dunkin where you come and go. There is no seating. There is a counter at the front of the store at the window that can fit 2 - 3 people depending on their size. The atmosphere isn't bad. It's just not really a place you go to enjoy the atmosphere. You're there for coffee and donuts. The staff are really hard workers and nice to me. Two of them already know me by name.“

“The workers here are genuinely some of the nicest folks ever. If I had to deal with the entitled doctors and nurses that frequent this location, I’d lose it, but these folks are either always smiling or always helpful. They’ve given me a free donut once or twice for the long wait, and they learn the orders of the regular faces. Super chill people who make an otherwise crowded, packed Dunkin great!“

“I got a cappuccino and an egg sandwich. the drink tasted a lot better than other Dunkin’s I had and I got served by this well put together young man who had a positive attitude. He was friendly and approachable and served my food and drink in a timely manner. I asked for his name as I told him I’m going to write a review for him and he said it was Antonio. I hope this guy gets a promotion!!“

“Ordered in the app when I left the Rosenberg Building, took 2-3 minutes, walked in and there was my delicious hot coffee. Perfect temperature too on a chilly night & perfect pick me up for the journey in traffic home!
Service was great too, the ladies were very friendly.“

“Im having a bad morning and rushing, one specific woman at this location made my morning. & she didn't even make my drinks nor take my order. I'd go back for her kindness. Thank you Ms. Lady. Your minnie mouse buns half up half down look was everything. I appreciate you.“

“I have been to this Dunkin donuts over 100 times. The food has been good not great every single time without nearly a single exception. The best part is the staff and the speed of the workers. They do a great job and deserve recognition because it is busy but never slow. I do order online every single time, which I highly recommend doing. Only issue is some of the crack heads that linger inside but that's a rarity.“

“Just wanted something simple, a plain bagel with butter. Even though this place is usually PACKED with customers, I hit them at a lull and 2 friendly employees helped me. Decent bagel, a bit too much butter, but didn't expect such friendly service“

“This is Dunkin Donuts express location in the lobby if the BIDMC East Campus. This location closes at 6pm and is closed on weekends. It's a quick in and out format that Services only coffee and donuts. Nothing more nothing less. I wish Dunks opened more express locations.“

“This has to be my favorite Dunkin’ store in the world. Not only are my drinks made perfectly every time, but I also love the vibe here, it’s clean, relaxed, and a great spot to study. I always feel welcomed and happy every visit, all of the workers here are genuinely some of the kindest and hardworking people I ever met. They are incredibly polite and always happy accommodate all of my drink requests.“

“Update: Since the new manager took over, the café has been providing great customer service. It has been a wonderful experience since then.

A few days ago, I ordered online medium coffee, Two donuts Frosted Chocolate, and Boston Cream. I went to pick my order, but The manager said they were waiting for me because the donuts I ordered were not available. She told me to go and choose from the available donuts. So I chose one Butternut and because there are not many types there. I chose coffee roll . And when the director heard that I had chose coffee roll. She told me to just pick a donut rudely. I said to her, I will pay the difference. she really made pay the difference 0.23 cents. The staff were very nice to me. at the same time nervous from their manager.“

“The person serving the counter gave us advice to get the medium refresher because it was cheaper which was incredibly nice. However when we ordered our drinks we got the wrong flavor, but the person making the refresher offered to remake them (we didn’t even ask) . They didn’t have to do this but we really appreciated and wished we could tip. Everyone is so so nice :)“

“my favorite. i wish they still had apple cheese danish. they know me and always get my coffee ready as soon as they see me walk in the door. smiling and tipping $1 every single visit (even if i pay with a card or the app) helps. that was a hint for anyone who found the customer service lacking. most customers here couldn’t be less friendly; they likely get exactly the service they deserve.someday i’m sure robots will be serving our coffee and maybe they won’t care if you greet them, tip them, or say please and thank you. the people who work here are people and they put up with a lot of sh*t. give them a break.“

“I work at another Dunkin' in the greater Boston area and frequent this one when I use public transport. Every time I've gone the staff have been friendly, calm, chill. Being an essential worker in a pandemic is hard and working in a busy shop can definitely be stressful, but all the employees were handling it great. I even envied how clean it was in here, things can get messy behind the counter at my store now and then, but the place is neater than ever.I think people are more inclined to make reviews when they have a bad experience. All the times I've been here have been nice.Also, everything I've ever ordered tasted great. :)“

“i always use the app to order, the place moves very quickly for the amount of traffic they get. some days are slower than others but that’s how it works with high volume days, they can’t make the place any bigger and can only have so many people behind the counter. one of my favorite dunks in the city.“

“Definitely not the type of dunkin' donuts that you get to hang around and enjoy, but nonetheless, still a Dunkin Donuts in New England. Staff was friendly and coffee was nice. Location is...decent...and there are plenty of benches outside which you can enjoy your coffee on though.“

“I’ve gone here multiple times a week for years and have always been treated kindly and everything is prepared quickly, even during a busy Saturday morning rush! They also rarely run out of stock at this location. I love my neighborhood Dunkin!“

“Yes, I went during rush hour, but man this team really have me the good feels. I ordered a drink off the menu, but realized it may not be a common selection so I didn't get it very fast. But the gentleman behind the pick up checked up on my y not once, but twice! The second time, he flat out made my drink order so I didn't have to keep waiting and take up space. Thank you for not forgetting about me!“

“Usually, it's a late opening. It opens at 6 am, but it's usually late. Late being 6:30. There's usually 3-4 staff working to open.

Dietary restrictions: Let them know before you place the order.

Parking: Close to several parking garages.

Kid-friendliness: Its busy

Wheelchair accessibility: Yes“

“This Dunkins did an AMAZING job managing the rush during the Anime Boston 2026! Everyone was kind, efficient and vibes with the spirit of seeing everyone in cosplay. I was really impressed because this shows how awesome a place can be when it is fully staffed during the busy times.“

“When I go there I get very good service and very nice people that work there I've been going there for years and I love it going there I see them working very hard cleaning the bathrooms out and cleaning the dining room and serving the people with a lot of respect“

“Dunkin just enabled on-the-go ordering at this location which makes you feel like royalty! Get off your train and grab your coffee and bagel as you walk right by, no stopping! I have felt things being a bit disorganized at times but with the number of things going on, the small space for working and the number of people helping, it makes sense. All in all, I highly recommend it and find the times I have to ask for the rest of my order totally worth it (and a place grace is well-deserved!)“

“Great coffee with a welcoming vibe!
The coffee here is delicious and well-crafted. The staff are very friendly and attentive, making the experience even better. The café has been newly renovated with a fresh, stylish look, and the atmosphere is cozy and relaxing—perfect for hanging out or enjoying a quiet coffee break.“

“Great drinks (love the strawberry refresher) but staff would not make the drink in our (dunkin' own brand) reusable cups, and instead made them in the usual plastics cups which we emptied into our reusable cups. Seems to miss the point of reusable cups really. Otherwise great!“

“This chain coffee shop located outside North Station offers affordable and delicious coffee as well as a variety of donuts to choose from at affordable prices.
This chain coffee shop located outside North Station offers affordable and delicious coffee as well as a variety of donuts to choose from at affordable prices.“

“Left to early to grab breakfast at the hotel. So, here we are at the airport alternative. Not the worst I suppose. The coffee was good, the Boston Cream Donut was just ok (you would think that they would rock this donut here), and the Sausage, Egg, and Cheese croissant was average at best. But, it is the airport so there's that.“

“It's definitely open 24/7 as of April 2024.Was here at 0315 in the morning and got coffee.Every terminal has one and the girl at the counter said they all operate different hours.But this one is definitely 24 hours and has standard coffee and dunks food.“

“They don’t have the best atmosphere or anything but the fact people expect for the two people working there to make the best food ever and get it to them immediately when there’s usually lines of people for it makes me mad. There’s only so much two people can do and there doing good based on what they can.“

“We were in a hurry but had a group of 6 so we decided to pop into a Dunkin on our way to catch a tour. Our expectations were low (big city, chain, etc...) but we were so pleasantly surprised. The two girls who took our order etc,.. were just delightful. So full of energy and smiles and so helpful. I have never written a review for a small restaurant like this, but these girls deserve some recognition. We so appreciated MADDIE & KAYLA! They totally made our day & made our experience a very positive one!“

“This is my regular dunkin, and its good! Workers are nice, be nice to them they will be nice too! I always order ahead, it is always smooth. This is the BB Station dunkin, of course its going to be busy and they handle it well from what I see. I have never had a bad iced coffee from here which is saying something!“

“We were in there yesterday morning, a Thursday and the young woman with the headscarf was so incredibly sweet. She went out of her way to be so kind to my kids and she was probably the friendliest food service worker I've ever come across. It's hard to find good, kind people but she is it. She was so happy and helpful and truly made a huge effort to take care of us. 10/10 she is amazing. I wish I had gotten her name but she was a young woman working Thursday morning and she deserves praise. Thank you! P.s. the food was also great!

Kid-friendliness: Not a lot of space but very kid-friendly employees.“

“On a random afternoon, I decided to grab a coffee while waiting for my ride. I walked in expecting nothing more than a quick cup to go. To my surprise, the barista, Lunny, was so kind and offered to make me a surprise drink. Best decision ever! She crafted a coffee that wasn’t too sweet but was perfectly balanced and flavorful, topped with something I couldn’t quite identify but it was delicious. Her warm customer service and the quality of the coffee were both 10/10.“

“So they have more employees y'all! Maybe its the hoilday vibe I don't know but they all was upbeat,smiling,laughing happy! Very welcoming environment 😊. I wish yall happy holidays and keep up the good work. I also got fresh coffee. They seem well organized. Thank you for the great experience look forward to more. Oh and they are communicating okay! Yess y'all are awesome.Cuddles to the manager 😃“

“As people said no restrooms. It is designed for a quick grab and go.

Having said that the service here is awesome. As of the date of this review, the two, middle Eastern guys here are very kind and love what they do and that vibe is contagious. So great service.“

“Everything was good but you had to ask the staff to press a buzzer to get into the bathrooms. Though that fact isn't mentioned any where so it just appears that the bathroom is occupied and not available as opposed to requiring a buzzer.“