Dunkin' Donuts in Boston

“Never in my life have I reviewed a Dunkin' Donuts but the superb customer service experience Madeleine delivered moved me to tell you this story: after a long and sweaty day pushing the kids through the Freedom Trail in Boston, where we were on vacation, the youngers were disappointed that we hadn't found a dessert place between dinner and the transit station. But since Andrew St station is close to our hotel, the Dunkin' appeared like a gleaming beacon when we rounded the corner. Excited to choose a couple donuts each, they eagerly chose their maple, stars and stripes, and chocolate log donuts. Eager to get back to the hotel after a long day, we took our bags of six donuts and kept walking.

At the hotel there was an argument. What was wrong? We only found four donuts. Did you leave your bag in the lobby? Nope, it's not there. What did you do with the bag I gave you? You never gave me a bag. Just eat mine. I want the one I ordered. etc. We realized there was a possibility that we hadn't left the Dunkin' with all the donuts we paid for.

We had walked, and at this point it had been 20 minutes since we were at the Dunkin'. But I could tell from Madeleine's kind demeanor that, if we had* left donuts there, she would have held on to them for us.

I walked back, now it was 30 minutes from when we bought the donuts. Madeleine saw me come in, smiled, and walked over to where she had saved the bag. My youngest, who had been near tears, was overjoyed on my victorious return. Thanks to Madeleine, what could have been a bad vacation evening-ruiner turned into a positive core memory and a tween's delight.

All it takes is a little kindness. I am so so glad that Madeleine, and the Southampton Dunkin', were able to show it to their customers.“

“Literally the best Dunkin’ I have EVER visited. The team works like a well oiled machine, my coffee was done before I could even walk to the end of the counter. Great coffee. Went there every morning my week in Boston and my coffee was excellent every single time. Well done“

“This is Dunkin Donuts express location in the lobby if the BIDMC East Campus. This location closes at 6pm and is closed on weekends. It's a quick in and out format that Services only coffee and donuts. Nothing more nothing less. I wish Dunks opened more express locations.“

“Went to get Dunkin on a walk, I don’t usually go to this location, but it was on the way! The manager, Junior, was so incredibly welcoming and even gave me a hat when I asked if they were giving them away! He truly made my day and is a huge asset to the team. If he goes that above and beyond for customers, I can only imagine how well he treats his employees!!!“

“A decent enough Dunkin, better than most in this area. It has plenty of seating and with the park and a school close by it attracts folks by the droves. The workers try, but even with a full crew behind the counter, they can get overwhelmed between the counter and mobile orders.“

“The best damn thing about this place is it is like literally the only damn coffee ☕️ shop open at 5 am! You can't get a cup of coffee in Boston before 6:30 unless ya go to Dunkin. Thank God bless us, everyone! For da Dunkin ya know?“

“I got a cappuccino and an egg sandwich. the drink tasted a lot better than other Dunkin’s I had and I got served by this well put together young man who had a positive attitude. He was friendly and approachable and served my food and drink in a timely manner. I asked for his name as I told him I’m going to write a review for him and he said it was Antonio. I hope this guy gets a promotion!!“

“One of my quick bite place. In this one, the lady was very helpful and guided me with a nice selection.

The place was not very clean. Lots of food resedue was in the ground. The seat was also not neat and clean.

Food was always nice“

“Love this Dunkin. Very clean, friendly staff. I ESPECIALLY love the manager (I think shes the Mngr) shes very detail oriented. I ordered an iced coffee and just as the employee was handing it to me... there were a few drips of milk on the cup. She grabbed it first and very professionally told her the cups needed to be cleaned first, for the customer. Being by the hospital with a sick loved one, last thing you want to be upset over is poor customer service. So this staff is amazing, so friendly and definitely a bit of sunshine in my day. Thank you...“

“Yes, I went during rush hour, but man this team really have me the good feels. I ordered a drink off the menu, but realized it may not be a common selection so I didn't get it very fast. But the gentleman behind the pick up checked up on my y not once, but twice! The second time, he flat out made my drink order so I didn't have to keep waiting and take up space. Thank you for not forgetting about me!“

“This is really just a Dunkin where you come and go. There is no seating. There is a counter at the front of the store at the window that can fit 2 - 3 people depending on their size. The atmosphere isn't bad. It's just not really a place you go to enjoy the atmosphere. You're there for coffee and donuts. The staff are really hard workers and nice to me. Two of them already know me by name.“

“My office is literally right across the street. I usually come to this location on Monday's and Wednesday's. In the morning they're super busy, but usually after 2PM, they're much slower. All i get is a large coffee. Never had a problem. They're a little more expensive, I think $4.7 for a large. I can an XL in Brookline for a dollar less, but so it goes...“

“We got two sugar free watermelon lime refreshers! So good. I asked for a cup of tap water and they gave me one too. I was so thankful for
Great service. Those poor workers had no ac and the bathroom was out of order. Mgmt needs to fix those issues.“

“This has to be my favorite Dunkin’ store in the world. Not only are my drinks made perfectly every time, but I also love the vibe here, it’s clean, relaxed, and a great spot to study. I always feel welcomed and happy every visit, all of the workers here are genuinely some of the kindest and hardworking people I ever met. They are incredibly polite and always happy accommodate all of my drink requests.“

“The workers here are genuinely some of the nicest folks ever. If I had to deal with the entitled doctors and nurses that frequent this location, I’d lose it, but these folks are either always smiling or always helpful. They’ve given me a free donut once or twice for the long wait, and they learn the orders of the regular faces. Super chill people who make an otherwise crowded, packed Dunkin great!“

“Ordered in the app when I left the Rosenberg Building, took 2-3 minutes, walked in and there was my delicious hot coffee. Perfect temperature too on a chilly night & perfect pick me up for the journey in traffic home!
Service was great too, the ladies were very friendly.“

“Im having a bad morning and rushing, one specific woman at this location made my morning. & she didn't even make my drinks nor take my order. I'd go back for her kindness. Thank you Ms. Lady. Your minnie mouse buns half up half down look was everything. I appreciate you.“

“About as good of a Dunkin as any other! Fast and friendly service with (limited) in-store dining and a bathroom for customers.

Vegetarian options: High levels of cross-contamination in a fast food kitchen like this.

Parking: Street parking only

Wheelchair accessibility: Wheelchair elevator to reach service floor. No automatic door button.

Dietary restrictions: High levels of cross-contamination in a fast food kitchen like this.“

“I have been to this Dunkin donuts over 100 times. The food has been good not great every single time without nearly a single exception. The best part is the staff and the speed of the workers. They do a great job and deserve recognition because it is busy but never slow. I do order online every single time, which I highly recommend doing. Only issue is some of the crack heads that linger inside but that's a rarity.“

“The person serving the counter gave us advice to get the medium refresher because it was cheaper which was incredibly nice. However when we ordered our drinks we got the wrong flavor, but the person making the refresher offered to remake them (we didn’t even ask) . They didn’t have to do this but we really appreciated and wished we could tip. Everyone is so so nice :)“

“This 5star review is for the gentleman that arrives at 6am and had so many orders to fill until he got help at 630. He was kind apologetic for the wait and he showed no anger. He was patient. He didn't show any frustration and took the time needed and handled the orders. Thank you. If I was your boss I would give you a raise. I did leave a tip and they don't have a tip cup. It was my second visit. Same outcome.“

“In my time at Northeastern, this was the Dunkin I'd frequent most. They're generally pretty quick, but people have a tendency to block the pick up window/area which gets everything congested. Avoid coming here at the Northeastern class transition times. If you see a long line, mobile order - it will be faster.“

“my favorite. i wish they still had apple cheese danish. they know me and always get my coffee ready as soon as they see me walk in the door. smiling and tipping $1 every single visit (even if i pay with a card or the app) helps. that was a hint for anyone who found the customer service lacking. most customers here couldn’t be less friendly; they likely get exactly the service they deserve.someday i’m sure robots will be serving our coffee and maybe they won’t care if you greet them, tip them, or say please and thank you. the people who work here are people and they put up with a lot of sh*t. give them a break.“

“I’ve gone here multiple times a week for years and have always been treated kindly and everything is prepared quickly, even during a busy Saturday morning rush! They also rarely run out of stock at this location. I love my neighborhood Dunkin!“

“This chain coffee shop located outside North Station offers affordable and delicious coffee as well as a variety of donuts to choose from at affordable prices.
This chain coffee shop located outside North Station offers affordable and delicious coffee as well as a variety of donuts to choose from at affordable prices.“

“I’ve been to fifty Dunkin’ Donuts and none compare to this one. Always exceptional service, the best coffee (if that’s somehow possible) and always consistent — which is hard to find. Best Dunkin’ in Boston hands down.“

“My first time at this location and I was very pleased. They were all friendly. The cashier was a trainee and she had a little issue with placing my order but she didn't make it awkward, she kept a smile on her face which I liked. I ordered hashbrowns and I think they forgot about it? So when they realized they kept apologizing and gave me a few free ones. A few errors but they kept a smile on their face and didn't make it awkward lol“

“Update: Since the new manager took over, the café has been providing great customer service. It has been a wonderful experience since then.

A few days ago, I ordered online medium coffee, Two donuts Frosted Chocolate, and Boston Cream. I went to pick my order, but The manager said they were waiting for me because the donuts I ordered were not available. She told me to go and choose from the available donuts. So I chose one Butternut and because there are not many types there. I chose coffee roll . And when the director heard that I had chose coffee roll. She told me to just pick a donut rudely. I said to her, I will pay the difference. she really made pay the difference 0.23 cents. The staff were very nice to me. at the same time nervous from their manager.“

“This Dunkins did an AMAZING job managing the rush during the Anime Boston 2026! Everyone was kind, efficient and vibes with the spirit of seeing everyone in cosplay. I was really impressed because this shows how awesome a place can be when it is fully staffed during the busy times.“

“Dunkin just enabled on-the-go ordering at this location which makes you feel like royalty! Get off your train and grab your coffee and bagel as you walk right by, no stopping! I have felt things being a bit disorganized at times but with the number of things going on, the small space for working and the number of people helping, it makes sense. All in all, I highly recommend it and find the times I have to ask for the rest of my order totally worth it (and a place grace is well-deserved!)“

“We were in there yesterday morning, a Thursday and the young woman with the headscarf was so incredibly sweet. She went out of her way to be so kind to my kids and she was probably the friendliest food service worker I've ever come across. It's hard to find good, kind people but she is it. She was so happy and helpful and truly made a huge effort to take care of us. 10/10 she is amazing. I wish I had gotten her name but she was a young woman working Thursday morning and she deserves praise. Thank you! P.s. the food was also great!

Kid-friendliness: Not a lot of space but very kid-friendly employees.“

“The employee with blue hair that handles mobile orders in the AM is absolutely wonderful!!! She is so kind and is ready with my order the moment she sees me walk in the door. She deserves a raise fr. My drinks are also always made correct and taste great! 😊“

“Definitely not the type of dunkin' donuts that you get to hang around and enjoy, but nonetheless, still a Dunkin Donuts in New England. Staff was friendly and coffee was nice. Location is...decent...and there are plenty of benches outside which you can enjoy your coffee on though.“

“It's definitely open 24/7 as of April 2024.Was here at 0315 in the morning and got coffee.Every terminal has one and the girl at the counter said they all operate different hours.But this one is definitely 24 hours and has standard coffee and dunks food.“

“In my experience, the staff are very friendly, and exceptionally quick. Even when the line is super long, you can still get your order in a timely manner. I'm honestly very impressed by their service.In terms of accuracy, I've only had one incorrect order, but it was not a big deal so I didn't raise any issue (iced caffe latte instead of an iced matcha latte, but it was still good).Also, this Dunkin' makes the matcha lattes better than most Dunkin' locations: most don't blend it enough, but either their machine works better than others or they use the right proportions of milk and matcha powder. Either way, it results in a smooth, creamy beverage that is much better than the overly sweet, gritty sediment I've experienced from other locations.“

“I’m giving 4 stars because the people working here are some of the hardest working people I’ve met. It was extreme heat the other day and the AC was broken. The way the sun was hitting made it hotter inside than outside even with the doors open — idk how the workers didn’t pass out. The owners need to treat their employees better by ensuring safe working conditions. This is one of the busiest Dunkin locations. Also, I will acknowledge that there are a few workers here in the morning who are rude and slow, but you can tell the others try to make up for it. Please advocate for better working conditions“

“Great coffee with a welcoming vibe!
The coffee here is delicious and well-crafted. The staff are very friendly and attentive, making the experience even better. The café has been newly renovated with a fresh, stylish look, and the atmosphere is cozy and relaxing—perfect for hanging out or enjoying a quiet coffee break.“

“Left to early to grab breakfast at the hotel. So, here we are at the airport alternative. Not the worst I suppose. The coffee was good, the Boston Cream Donut was just ok (you would think that they would rock this donut here), and the Sausage, Egg, and Cheese croissant was average at best. But, it is the airport so there's that.“

“Usually, it's a late opening. It opens at 6 am, but it's usually late. Late being 6:30. There's usually 3-4 staff working to open.

Dietary restrictions: Let them know before you place the order.

Parking: Close to several parking garages.

Kid-friendliness: Its busy

Wheelchair accessibility: Yes“

“I have had many issues with this Dunkin in the past whether it be unprofessional staff or incorrect orders, but today really changed my opinion on the Dunkin. This is the first time that they went out of the way to help me get what I wanted and needed. I feel this may finally be the step in the right direction!“

“This is my regular dunkin, and its good! Workers are nice, be nice to them they will be nice too! I always order ahead, it is always smooth. This is the BB Station dunkin, of course its going to be busy and they handle it well from what I see. I have never had a bad iced coffee from here which is saying something!“

“It can get packed in here especially early morning but they do be making a good coffee how its supposed to be made and they try their best to accommodate everyone just people be impatient and in a rush. But other than that coffee is definitely on point at this location.“

“On a random afternoon, I decided to grab a coffee while waiting for my ride. I walked in expecting nothing more than a quick cup to go. To my surprise, the barista, Lunny, was so kind and offered to make me a surprise drink. Best decision ever! She crafted a coffee that wasn’t too sweet but was perfectly balanced and flavorful, topped with something I couldn’t quite identify but it was delicious. Her warm customer service and the quality of the coffee were both 10/10.“

“This Dunkin' location is amazing! All of the staff members are super kind and helpful. I once had a coughing fit before I was about to place my order and one of the staff members gave me a cup of water for no charge. I also love how in the Boston area that they serve maple frosted donuts at their Dunkins!“

“Everything was good but you had to ask the staff to press a buzzer to get into the bathrooms. Though that fact isn't mentioned any where so it just appears that the bathroom is occupied and not available as opposed to requiring a buzzer.“