Chicken Shops near Springfield, MA

“The food was good, although I wish they hadn't lathered my rice plate with damn near a bottle of sauce without asking if I wanted extra sauce. I ordered a falafel rice plate, a slice of pie, along with chicken tenders and fries.

Falafel - 3
Rice- 4
Chicken tenders - 5
Fries - 5
Slice of oreo cookie pie - meh

As with most places in Springfield, customer service was mid. I don't get why so many of these cashiers are so miserable. People need to understand that they need the customer to return in order to keep the lights on. It's not hard to be a friendly face and to voluntarily offer that the food will take some time. It took 15-20 minutes to get my food. I would've rated this place a 2 but the food at this price is very good.“

“First time coming to this location and I do not regret it! Got serviced by an amazing lady at drive thru, around 5:20 pm yesterday (July 22,2025) she definitely made my day, the way she handle a lil problem I had, the way she talked to me and everything was just perfect, and the food was AMAZING. Give the lady a round of applause for the amazing way she treats her costumers (Hispanic brown-skinned lady) 😋 definitely coming back soon !“

“I’ve gone to multiple KFC and this one is my favorite KFC location. Food is always on point, they never mess up my order, and I’m always greeted when I come here. Rosemary who works there is my favorite worker there, she already knows me by my name and what I want lol“

“I was very disappointed 😔 I Love Chick-fil-A but this location is not clean at all and it literally just opened. My chicken sandwich was burnt and waffle fries were cold and all the tables were dirty and it took forever to get our food. So definitely sticking to the one in Chicopee, sorry!“

“Chicken is just phenomenal! 😋“

“There is an employee named Iliana (spelling may be incorrect) who is an absolute PLEASURE and goes above and beyond. This is the person to promote, this is the person to give a raise, and THIS is the beautiful young lady you DO NOT want to lose. Thank you Iliana for your great customer service and going above and beyond. With a genuine and beautiful smile the whole time!“

“I don't work here, but this place is great! Food always amazing, staff is great! I love to write open honest reviews about places!
No complaints, no issues, and if you've ever had one here just say something! They bend over backwards to make you very happy.“

“​I don't usually write fast-food reviews, but the team at this Chick-fil-A location completely blew me away today. From the split second I walked through the door, I was greeted with genuine warmth. My order was prepared and delivered incredibly fast.
​What really made the experience stand out was the exceptional hospitality on the floor. Anna stopped by my table, checked in on me, and we had a wonderful, friendly conversation—she truly embodies what great service looks like! To top it all off, they were handing out samples of the Strawberry Hibiscus tea and even came by later to offer mints. As a side note for parents: the bathrooms were absolutely spotless and super kid-friendly, which is a massive plus. This team goes above and beyond. 5 stars all day!“

“Nice and hot all though I waited 40 minutes it was worth it😍“

“Please hire some employees who speak American and know the difference between a fork and the number 4.“