Chicken Shops near Springfield, MA

“I picked up 50 pieces of fried chicken for a work party and it was a huge hit. The service was great and the chicken was awesome. Very flavorful and crispy. I didn’t eat in the restaurant so I can’t comment on the dining atmosphere but it did appear very clean and I would absolutely come back to try other things from the menu.“

“I’ve gone to multiple KFC and this one is my favorite KFC location. Food is always on point, they never mess up my order, and I’m always greeted when I come here. Rosemary who works there is my favorite worker there, she already knows me by my name and what I want lol“

“First time coming to this location and I do not regret it! Got serviced by an amazing lady at drive thru, around 5:20 pm yesterday (July 22,2025) she definitely made my day, the way she handle a lil problem I had, the way she talked to me and everything was just perfect, and the food was AMAZING. Give the lady a round of applause for the amazing way she treats her costumers (Hispanic brown-skinned lady) 😋 definitely coming back soon !“

“I am newly legally blind and having a hard time adjusting. I needed help a little help getting to the counter and ordering. A young Black lady named Sariah or something similar.. came to my assistance without me asking, helped me with my order and making sure I got back to the door safely. In a time where people are laughing at me needing help it felt great for this young lady to go out her way to help me. She was kind and courteous I will def be back“

“Chicken is just phenomenal! 😋“

“There is an employee named Iliana (spelling may be incorrect) who is an absolute PLEASURE and goes above and beyond. This is the person to promote, this is the person to give a raise, and THIS is the beautiful young lady you DO NOT want to lose. Thank you Iliana for your great customer service and going above and beyond. With a genuine and beautiful smile the whole time!“

“My husband and I stopped at the Chicopee Mass. location. Our first time at a Chick-fil-A. The employees were pleasant and patient while we decided what to order. We had the chicken sandwiches. The chicken was a real filet, very flavorful, tender and juicy. We were very impressed!“

“Was there saturday on my way to Amherst, Robyn with a Y gave me the best customer service i’ve ever received in my life, checked on our table 5+ times , refilled drinks, gave us mints, and never lost the smile on her face, 10/10 for robyn she deserves a raise“

“Nice and hot all though I waited 40 minutes it was worth it😍“

“I was disappointed to to the fact that i asked mashed potato with gravy and when i got home there no gravy. He did not verify with me about my order. Since i am soft spoken, it would’ve been great if he repeated my order. So no, i didn’t enjoy my meal since i spent almost $50. For that i would love to eat at Texas Roadhouse!“