Tim Hortons in Winnipeg

“Gurshalini provides a very good service. I was very impressed with the service. That girl was very friendly, polite, and attentive, making sure my order was accurate. She was also very efficient, getting my food to me quickly. Overall, it was a positive experience.“

“Great customer service, dealing with customers promptly.

Vegetarian options: Available

Dietary restrictions: No

Parking: Great

Kid-friendliness: Yes

Wheelchair accessibility: Yes“

“I had a great experience at the Tim Hortons on Kenaston in Winnipeg. They made sure my order was just right. It’s rare to find such positive energy and attention to detail nowdays. The coffee was fresh, my order was accurate, and the whole experience made my day better. Highly recommend this location for anyone in the area. Special thanks to harman for being so kind and patient while taking my order.“

“The best way to start my morning ! Staff is super friendly and always there greeting you with a smile, service is fast to get you going to work with a nice hot cup of coffee . Faye is always the first one to say good morning and she is always so cheerful . These guys are the best !!“

“It’s always a great environment! Early morning, late study nights whatever the time it is this location is always a great place! The service is always kind & nice especially the morning staff. Thank you to the Great staff making this environment what it is!“

“First of all I leave clothes by this location second of all I found this location is the best for me to purchase my French vanilla third of all once I get in the employee recognize me and place my order without even me opening my mouth so is fantastic when they know who you are and what you want

Parking: Always parking lots at this location it's available and plenty space“

“Today, when I entered this branch of Tim Hortons a person name Ajay took my order, he was very humble and polite when he was talking to me and overall he double checked my order by asking me again. Overall, my experience was very good with service and the employee too.“

“i wanted to write a positive review about the staff at this location. especially Jesryll (Hope i spelled that right). I was there this morning and her service at the window as always was very friendly with a wonderful smile. it's a great way to start the day.
I switched locations because of poor service and was going to start making coffee at home. The staff here doesn't get mad at me for asking for ketchup for a hashbrown, in fact they already have it ready. Keep up the positive environment and thank you to all the staff here!“

“Will always be my go-to Tim Hortons. Every time I dine in here, whether it's with my friends or im just alone, Ana never fails to put a smile on my face! Her service is excellent, and right off the bat, she always knows what I'll order. :)“

“I’m impressed by the changes that has been made in the customer service. It was good in the past too, especially Drive Thru, but now it has become faster and I think this is because they focused on hiring new staff to meet the requirements.“

“The store was quiet and very clean. I expected worse as it is closer to difficult part of winnipeg. Bathrooms very clean. Unisex. Unlocked.

The app works sometimes. Can take 15 minutes to work.

Line ups at till move fast

Staff are polite.

Leaving you see a do not enter sign by closest approach. The exit is unmarked to the west of building at the back“

“Place is good but for mobile orders, if they are out of stock they are not informing to directly the person who ordered, need to contact them and then they will do refund if we go there for that.
I don’t like this service, the rest is very good place and workers are nice too.“

“The team here is so amazing and did excellent service every single time I visit here. They always had my order right and team
Members are very kind and friendly specially ARSHDEEP KAUR she always go beyond the limits. You must visit this location so good.“

“This the worst Tim Hortons I have ever been to. The staff and service are the worst. They seem to be at work as play time instead of looking after customers. The biggest problem is I have to ask for a napkin with my donut. They put two donuts in the same small bag which now the icing is going on the other donut. I asked for two separate bags and I got attitude from the worker. I am the customer and feel I was treated badly. The Manager and Owner needs to train the night crew big time. They need to treat customers with respect. The atmosphere now sucks because the place is dirty and the attitude of staff makes even the service a terrible experience. From now on I will go to Grace Hospital Tim Hortons closer to home and treated like a customer. Maybe even go to McDonald's Restaurant and still treated like a customer with a smile. This place is NOT CUSTOMER FRIENDLY.Went to Tim's twice in the last week. The big thing is the pizza. The first thing is that the Pepperoni pizza is absolutely great. Second visit we had bacon everything pizza. Both are very good. The next visit we will try the three cheese simple. Tim's prices are great and you don't feel sick because of the dough. Tim's pizza is flatbread. We will be back for this pizza.“

“Tim Hortons is a chain of restaurants that try to maintain the same decor and service at each location.
I found this location to be no different than the rest.
It was clean and well kept, and the food and coffee were as expected.
I like knowing what I’m gonna get when I go to Tim Hortons.“

““Exceptional service every time! The team at this Tim Hortons—Sumeet, Gurwinder, Arsh, and Suman—always go above and beyond to make customers feel welcome. Their warm smiles and friendly attitude create a positive atmosphere that makes every visit enjoyable. Whether it’s a busy morning rush or a quiet afternoon, they serve with efficiency and professionalism. Truly a fantastic team that makes this location stand out!”“

“This location has one major issue and it's to no one's fault. Nobody is to blame for the fact that it's too small of a restaurant. It's very cramped and you need to ask for a key if you want to use the washroom which can get extremely annoying. Good luck Tim's on Corydon I hope you expand or gain real estate in some shape or “

“Service at Tim's on Northgate has always been exemplary. Keep it up. It's June 30, 2022, had hot chocolate and chicken strips. You guys are great!! March 16, Saturday night. Thank you for the hot chocolate and the good service. Not that I have ever had problems with my order. I know some people make the coffee shops not a nice place to eat and use the facilities and ruin it and make a mess. I was having my hot chocolate when I noticed one familiar girl I know from a group. They lined up to use the facility, out came one of her young friends and told her something and I asked what's wrong, so she told me. Even though i told her she should tell the staff, she said they only went there to get something hot and will go home eventually.
Favorite to order has been bb breakfast muffin without butter and coffee.
August 18, 2024
Sheesh. Thank you“

“I go here almost daily, the lineup can be long when it's busy - would be a great idea to have dedicated cashier's when this is the case to move people along quicker. The staff however are absolutely friendly and they are pretty good at remembering the name and the normal order for regular customers. Adds a nice personal touch to the visit. I've never had an order be incorrect here, unlike some others I've gone to.“

“This is a self serve Tim's. They have regular and dark roast as well as french vanilla. They also have the same variety of sizes but I didnt see any Tim's food. Not bad, definitely not as good in comparison with non self serve Tim's, but it's not bad. Certainly better than other coffee shops around.“

“This location can be very busy, although staff members like Mandeep ji always make it worth the visit. The location is relatively easy to access with sufficient parking. The crew is always friendly and accurate, even when there is a line up. The restaurant (including washrooms) are consistently tidy. The environment is big enough and well organized: perfect for a coffee date with friends or studying. 🙏🏼 10/10 would recommend.“

“I always enjoy my visits to this location! The tea is consistently good, and the staff is always friendly and efficient. The atmosphere is welcoming, and it's a great place to grab a quick bite or meet up with friends. Highly recommend!“

“The morning staff is so sweet. The ladies working in the front are so professional. They always welcome me with a big smile on their face. Also, i noticed they know the names of so many customers. I found that so sweet. My steeped is always up to the mark, whenever I grab it from this store. Great work.“

“I want to say about customer service I had recently at this location that was amazing, 5 star. Pavlo helped me to find what I need and made a combo for me which saved me a few dollars. Also he helped me with app and told me that I can have a free stuff if I will use it. People like Pavlo keeps our believes in customer service still, he should be a manager!“

“Stopped in for an ice capp after a nice walk on a very warm summer day. The place was well kept and clean. The staff I encountered were very friendly and made a usual trip to Tim Hortons, an extra pleasant experience. Enough so that it was worth reviewing a well-known franchise of which people are certainly familiar.

At this location, the staff were exceptional.“

“I go to this destination daily. Friendly staff and well managed. Very busy location that does frequently run out of certain items ( if u love cookies, you may be out of luck!). The drive-through is quick! Love this location!

Kid-friendliness: Very good with kids at this location and if you bring your dog through the drive through they usually offer a treat!“

“I come to this location between bus transfers, often afterwork.
There one woman who is always there when I go. She is usually preparing the foods people order.

I have spent 30 years in this kind of customer service and she is just the kind of customer service representative any business would want.
She is friendly, talks and laughs with customers, gets the orders out quickly.
I don't often come across her level of customer care.

No matter how busy it is at this location, and there seems to always be an endless line, the staff never show their stress.
They just work quickly and efficiently.
I've never heard them be rude, never seen them falter.
They always just get the orders taken and out in the fastest manner they can manage.
I'm always impressed.

Working downtown has its own stresses I'm sure, but the staff here just work hard and it shows.

The only thing I'd like to see different is simply having seating available for customers.
Often seats are being taken by people who aren't buying anything but looking to use the Wifi or people looking for shelter for a while/sleeping.
I know it can be risky approaching people as you aren't sure their mental health or conditions and how they will react.
This location just has so little seating it's hard when you have food and drinks and wish to dine in.“

“I recently visited Tim Hortons and had a great experience. The staff was friendly and efficient, and my order was ready in no time. I tried their classic coffee and a donut, both of which were delicious. The coffee was freshly brewed with a smooth, rich flavor, and the donut was soft and sweet—just what I was craving. The atmosphere was cozy, and I appreciated the quick service, making it a perfect stop for a quick coffee break. Overall, I had a positive experience and would definitely return for another visit!“

“Ordered via the app for drive thru. Tried the new pizza. It takes a bit to get the pizza as it’s made fresh when ordered. I had to pull to the side and wait for 5 minutes. No problem with that. It came out hot and with the dip I ordered. I tried the pepperoni pizza with added shredded chicken on top. It was really good and the crust is perfectly crunchy. Toppings are good as well. I will definitely try the other pizzas.“

“This location - Gateway - is better than most in terms of service and atmosphere. One of the biggest things is its much cleaner than nearly every other Tim's I go to, which, like most fast food places, has seen a huge hit it that respect over the years. This franchisee must be old school which is “

“One of the better Tims on campus. Offers full Tims Menu unlike the other one in Engineering or in Tier/ Fletcher Argue building. Great hours of operation. Closes slightly later than the rest of the other Tims on Campus. Has a great seating place to enjoy your coffee inside. Also accepts Tims card points and Tims Credit. Staff is very friendly and welcoming. Line ups are long as hell at peak hours. Many times I have had to leave the queue when i am halfway cause i had been standing in line for too long or I had to run to a lecture. They should find a way of tactfully handling these long queues. Also, very limited power outlets inside. Not a great place to get work done if your device has low battery. Other than that its a great location. Tables are generally very clean for the amount of customers this place serves. Staff is under staffed but still amazing. Food is great and well prepared.“

“I love tim hortons. Service is usually friendly, sometimes they don't know what you are saying and they try to get you to get something that you ask a question about because of dietary restrictions or allergies.For example if someone asks if the food item has egg in it they will just say "Just try it".But I especially like this location because the service is friendly and the donuts are good for some reason here.“

“So I am redoing my post because of the new manager, the old one was horrible and didn't care about the customers. The new one however is wonderful, I had a problem and not only did he listen to me but he also fixed it and makes sure that when I go it's done right. I have never met someone who took his time to make his team realize there mistake and attitude. I feel better knowing he's got my back. I only be going anywhere else unless he's there. Best manager I've felt with. You have a problem talk to him he will help and listen! I appreciate him. Give him a raise for his amazing job.“

“It's better than my average experience. Usually, I have to say my order multiple times, and the cashier gets mad, but this time, I had friendly service and amazing interaction. Best place to study too!

Vegetarian options: They have alot of vegetarian option but not vegan

Dietary restrictions: A few items are gluten free.

Wheelchair accessibility: Super easy and two spots to park for wheelchairs“

“The experience was really good here. This Tim Hortons is my go-to spot for a quick and satisfying breakfast. Their coffee is consistently fresh, and the staff is always friendly. Specially one girl there may be she was the supervisor her name was Rajvir.“

“The staff are amazing and efficient, doing the best to serve the continuous line of drive-thru vehicles plus the customers wanting to dine in. The location is clean and the food is very tasty. I love the "four cheese" twisted bread - excellent flavour!!!“

“AIways great service and they make your food and drink correctly but the inside could be a little upkeep more in the winter months

Dietary restrictions: Willing to change food and gloves to adhere to food sensitivities.

Parking: Handicapped parking in the front as well.

Kid-friendliness: Not the most ideal for kids but some of the chairs are more comfortable for kids.

Wheelchair accessibility: Ramp instead of stairs at each entrance and has all handy entrance buttons, washrooms and tables.“

“The service in this Tim Hortons outlet is good and the staff is quite efficient. However, they have recently stopped accepting cash, which has made things a bit inefficient and awkward. I’m a daily customer and never use cash personally but I have witnessed multiple instances where customers stood in line for a while only to be turned down by staff because they only had cash. To improve on this, I would suggest that the manager of this outlet considers putting up at least one sign saying “We don’t accept cash” which is big enough for people to read from a distance, so that people are informed before they stand in line.“

“This place can be a tough place to work due to its downtown location, but the staff are always very friendly and provide excellent service despite the challenges. The team consistently handles the high traffic and diverse customer base with professionalism and a positive attitude. The coffee and food are good too. Kudos to the staff for their hard work and dedication!“

“Love this one. They're always fast,efficient and very friendly:) They have been for as long as I've been coming to this one. Usually it's good during the week. But when I come here on the weekends the service is semi par the staff don't smile and are extremely rude. I have been a long time customer here I usually don't have problems here but on the weekends it's not great.“

“This is the one I call Tim Horton’s self service experience. Have you ever wanted to serve your self a cup of Tim Horton’s coffee this is your place. I haven’t seen many of this self service Tim’s in town. Worth checking out at List once for the experience only“

“I visited this location on October 30th just before 10am and ordered an Iced coffee and sausage farmers wrap. I don’t think I’ve ever received faster more efficient service ever. I was in and out of the drive thru in less than 2 minutes. Now that’s fast food!“

“The temperature was -16 with Windchill -27 and they had the AC coming on at several intervals. We had to put our parkas on to stay warm. This is a shame as this is one of the best Timmie's in Winnipeg. Its clean, nice staff and good service.“

“Great service lovley people i really appreciate the workers and atmosphere. it feels like a community that welcomes me everytime i go. i dont feel welcomed in many other places because of my big bug eyes and its very refreshing to come here and feel at home! Well done tim hortans ?

Kid-friendliness: with by big bug eye i often have touble relating to kids because they run away from me“

“I want to give a big shout-out to— SHIVANI who works at Tim Hortons. She’s incredibly friendly and always greets customers with a warm smile, which brightens up the whole experience. She’s efficient at the counter, getting orders right every time, even during the busy rush hours. It's clear she takes pride in her work and genuinely cares about providing great service. Her positive attitude and attention to detail make her a real asset to the team. If you’re stopping by, hope she’s there – she’ll make your day a little better!“

“Stopped to pick up coffee for two and muffins to go-with. Enjoyed them on the riverbank with my daughter.

Dietary restrictions: Great muffins—nut restrictions so the lemon muffin for her and carrot walnut for me.
MUFFINS NOT ON THE LIST?“

“Best tims in the city. Been working around here for years in the winter and have always taken care of myself and the guys on our crew. Always polite and food/ drink comes out quick. Believe the gentleman's name is Lee who works the till frequently, always super polite and works quick!“

“Very awesome customer service, The night Supervisor i think his name is Shubam was very good , everytime i come here he greets very well and makes an excellent order he is very open and free to talk overall the atmosphere at this timi’s is preetty excellent the staff here is very good.“