“I want to give a big shout-out to Harsimran at Tim Hortons! She’s always friendly, hardworking, and goes above and beyond to make sure everything runs smoothly. Her customer service is amazing — she’s always smiling, quick, and super helpful. Every time I visit, she makes the experience better. Tim Hortons is lucky to have her on the team! 🌟“
“Regularly visit this Tim’s as this is the cleanest I’ve been to in Winnipeg. Food is always good and they get my order correct. Wife only eats from this Tims. I’m such a regular all I have to say “the usual” and they get my food spot on all the time.“
“My family and I come here almost every night for coffee, and the service this evening was excellent as always. The staff were polite, efficient, and very friendly. We appreciate the consistent quality and warm atmosphere every time we visit. Great job to the whole team! Komel,Simrat,Jasmine thumbs up!“
“The quality and variety at Tim Hortons is always TOPS! What adds to a favourable visit is the people working there. On a recent visit I had two Great Customer Reps; SUKHVEER & SUKHMANI. These two woman worked as a cohesive team. While Sukhveer was showing me (older senior) how to use my Tim's Online App, Stukhmani was puting together my order. They both smiled and knew each others moves so that my order was ready by the time I completed order, and payment. They have been trained well and so patient to wait for me to make purchase decisions, without any rushing or disappearing to go do something else. That's Customer Care! I really enjoyed the limited time Chocolate chip muffin with Hazelnut centre. Merry Christmas to them and others on staff who were also attentive to their customers.“
“Out of all tims, i like the atmosphere, it's more quiet and more 'casual' compared to other Tim Hortons, and i enjoy the staff, they always make it right if something does go wrong (which is very rare) Cheers to Nixon and Hazel in the morning/evening“
“I really love this Brookside branch because of the friendly staffs especially in drive thru they're fast abd accurate but you dont feel they rushing you kudos to the Brookside team!
Really lovin the Maple Donuts 😍“
“This Tim Hortons offers a welcoming atmosphere and reliable service. The staff are frequently praised for their friendliness and efficiency, creating a pleasant experience for customers. The location itself is clean and well-maintained, providing a comfortable space for both quick stops and longer visits. Overall, this Tim Hortons location stands out for its excellent staff and convenient setting.“
“Today I visited to this store and it was extremely busy, might be due to short staff.A short girl with her cute voice was trying her best to handle the situation.It was really appreciable.More than her voice I admire her efforts.Hats off to her.“
“Absolutely loved the drinks at this location inside the RRC Polytech. I bought London Fog here recently ! Perfectly steeped Earl Grey tea with smooth, steamed milk and just the right touch of vanilla—cozy, creamy, and comforting. Great balance of flavors, not too sweet, and consistently well-made.
Highly recommend!“
“This location is very busy, but the team makes sure to be fast as possible to deliver the best service to their customers.
I ordered breakfast when the line was long- despite having to rush and stress things, the team always makes sure to give it their all, smile, and thanking their customers for visiting.“
“This Tim Hortons might take its sweet time getting your order out, but it’s hard to stay mad when the atmosphere’s this good. The place just feels cozy — calm music, clean tables, and that unmistakable smell of fresh coffee that makes every Winnipeg morning feel a bit better.
Sure, the line moves slower than traffic on Portage after a Jets game, but once you sit down, it’s honestly one of the nicest, most relaxing Tims in the city. Perfect spot to sip, scroll, and just enjoy the vibe.“
“We ordered coffee today at the drive-through; this location has fast service, and we got our coffee with a smile and a warm greeting. I'd like to put in a word about the worker named Karman. Very nice and friendly, with excellent customer service skills. definitely makes our experience much better than any other location. Will come again. I would recommend this Tim Hortons to anyone.“
“Special thanks to Khushpreet Kaur. Even being busy at drive thru, she came to us and corrected our orders and apologized for mistakes made other team members. She made wrap again for us and say sorry and thank you with warm smile.And she gave access to washroom quickly after wait for long time. Nice girl !“
“Avani at this Tim Hortons. She is incredibly polite, friendly, and professional, and always serve with a smile. She took the time to make sure my order was perfect and made the visit genuinely pleasant. Employees like her really represent great customer service and make customers want to come back. Thank you for your excellent service!“
“I stopped at Tim Hortons this morning and Sunita was really kind and efficient. I ordered a classic BLT and a hot chocolate, and both were made just right. She double-checked my order without me asking and handed it over with a smile.
It’s the little things — friendly service and fresh food — that make a difference. Nice visit overall.“
“This location is a true gem for a quick and delicious stop. The staff are always incredibly friendly and efficient, making every visit a pleasant experience. Their coffee is consistently fresh and flavorful, the perfect way to start the day. The selection of baked goods is always appealing, offering something for everyone. I highly recommend this Tim Hortons for its excellent service and quality products.“
“This is a self serve Tim's. They have regular and dark roast as well as french vanilla. They also have the same variety of sizes but I didnt see any Tim's food. Not bad, definitely not as good in comparison with non self serve Tim's, but it's not bad. Certainly better than other coffee shops around.“
“I always stop by to get my sausage farmers wrap and coffee for my family, and it’s always a great experience! The food is fresh, tasty, and served hot every time. The coffee is rich and smooth — the perfect way to start our mornings. The staff are friendly and quick, even when it’s busy. My family looks forward to breakfast from here every day! Highly recommend this place for anyone who loves a good breakfast on the go.“
“This store is my regular haunt now that I've realized that Starbucks was costing me twentybucks.
It's a regular Tim's, clean, efficient, etc. But the stand out feature of this location is that they haven't got my order wrong. I'm sure it will happen, but it hasn't yet..“
“Was here with my dad. I feel like he's kind of disappointed with me overall as a person.
The staff was really nice.
Food was good. Pizza and sandwich thing was dope.
I might not have been the best son. Guess I can see where he's coming from.
Coffee was nice and strong.
Everything is fine. We all feel normal.
I love my dad. Pretty sure he likes me back. This was nice.“
“The best Tims Horton in the city! Staffs are so enthusiastic and friendly, always making me feel comfortable when communicating with them. I've tried many Tims store in Winnipeg, but this is the first one that comes to mind when I want an Iced Latte and Wedges, even though it's quite far from my house. Well, it's not just about the drinks, it's about how they make you feel.“
“This the worst Tim Hortons I have ever been to. The staff and service are the worst. They seem to be at work as play time instead of looking after customers. The biggest problem is I have to ask for a napkin with my donut. They put two donuts in the same small bag which now the icing is going on the other donut. I asked for two separate bags and I got attitude from the worker. I am the customer and feel I was treated badly. The Manager and Owner needs to train the night crew big time. They need to treat customers with respect. The atmosphere now sucks because the place is dirty and the attitude of staff makes even the service a terrible experience. From now on I will go to Grace Hospital Tim Hortons closer to home and treated like a customer. Maybe even go to McDonald's Restaurant and still treated like a customer with a smile. This place is NOT CUSTOMER FRIENDLY.Went to Tim's twice in the last week. The big thing is the pizza. The first thing is that the Pepperoni pizza is absolutely great. Second visit we had bacon everything pizza. Both are very good. The next visit we will try the three cheese simple. Tim's prices are great and you don't feel sick because of the dough. Tim's pizza is flatbread. We will be back for this pizza.“
“I had a really good experience. The staff were friendly, they took my order politely, and everything was served the way I wanted. The service was fast, the place was clean, and the food and coffee tasted fresh. Overall, it was a comfortable and pleasant visit, and I would be happy to go again. I attend by amrit.“
“Service at Tim's on Northgate has always been exemplary. Keep it up. It's June 30, 2022, had hot chocolate and chicken strips. You guys are great!! March 16, Saturday night. Thank you for the hot chocolate and the good service. Not that I have ever had problems with my order. I know some people make the coffee shops not a nice place to eat and use the facilities and ruin it and make a mess. I was having my hot chocolate when I noticed one familiar girl I know from a group. They lined up to use the facility, out came one of her young friends and told her something and I asked what's wrong, so she told me. Even though i told her she should tell the staff, she said they only went there to get something hot and will go home eventually.
Favorite to order has been bb breakfast muffin without butter and coffee.
August 18, 2024
Sheesh. Thank you“
“Stopped in for an ice capp after a nice walk on a very warm summer day. The place was well kept and clean. The staff I encountered were very friendly and made a usual trip to Tim Hortons, an extra pleasant experience. Enough so that it was worth reviewing a well-known franchise of which people are certainly familiar.
At this location, the staff were exceptional.“
“This is my morning stop. The coffee is usually quite good, Same goes for my food. I enjoy being served by Karrie as she’s prompt, accurate and usually has a good joke. Karrie keeps the tables clean, bathrooms well kept And always with a big smile.“
“Honestly speaking, given the location of this store, most people would have low expectations. But as a UW student, this Tim's is one of the more convenient and affordable options for a quick bite between classes. Every time I've made an order, the staff are incredibly friendly and always working hard to get everything done quickly and correctly. My food and drinks are always made well, just the way I've asked, and because they're so busy it's usually fresher than most other Tim's I've visited in the city. Wonderful team - give them a raise!“
“I ordered the Habanero Bowl and it was absolutely delicious perfect flavor and freshness. The staff was very polite, friendly, and super helpful, which made the experience even better. Great service and great food. Will definitely come back!“
“The staff are absolutely exceptional, they are always very welcoming and take the time to say hello and send me a big smile, always makes my day. The food and beverages are fantastic. Thank you to everyone that works there I could not understand anyone making a poor comment, mistakes sometimes happen though this is life. Be kind and send a smile and a pleasant comment back.“
“I love stopping at the Tim Hortons in the food court. While the mall environment can be a bit chaotic, the staff here provides a pocket of calm, positive energy.
Every team member is genuinely cheerful and brightens the atmosphere. They consistently offer service with a smile, even when the line stretches back! They are courteous, helpful, and demonstrate outstanding composure under pressure. They don't just serve coffee; they serve it with a dose of true hospitality.
A special shout-out to the whole crew for their tireless work ethic and for making every visit feel friendly and welcoming. Thank you for your hard work!“
“This location is very convenient as it is close to my workplace, but what truly makes it exceptional is the staff. They are absolutely wonderful. We know each other by first name, and our interactions are always respectful and friendly.
The food is consistently fresh, and I always feel comfortable making any request. Each visit leaves me feeling genuinely welcomed and well served.
I gave the atmosphere three stars only because the location presents some challenges, but the service and quality more than make up for it.“
“This is the best tim hortons i have ever been to i took a coffee at store front and the employee Gurseerat helped me about the Tim Hortons mobile app and also passed me on a physical card as well.. was really great definitely going back!👍“
“One of the better Tims on campus. Offers full Tims Menu unlike the other one in Engineering or in Tier/ Fletcher Argue building. Great hours of operation. Closes slightly later than the rest of the other Tims on Campus. Has a great seating place to enjoy your coffee inside. Also accepts Tims card points and Tims Credit. Staff is very friendly and welcoming. Line ups are long as hell at peak hours. Many times I have had to leave the queue when i am halfway cause i had been standing in line for too long or I had to run to a lecture. They should find a way of tactfully handling these long queues. Also, very limited power outlets inside. Not a great place to get work done if your device has low battery. Other than that its a great location. Tables are generally very clean for the amount of customers this place serves. Staff is under staffed but still amazing. Food is great and well prepared.“
“This location - Gateway - is better than most in terms of service and atmosphere. One of the biggest things is its much cleaner than nearly every other Tim's I go to, which, like most fast food places, has seen a huge hit it that respect over the years. This franchisee must be old school which is “
“This is a Tim Hortons that is located inside the grace General Hospital most of the emergency entrance.It has limited hours and also I think the menu items are more limited than a drive-thru Store free standing.There are other hospitals that are in Health Sciences Center Saint Boniface Hospitaland others.I'm not sure if any of them have the good hours of the freestanding stores or the complete menu but I doubt seriously whether they do and I would call ahead make sure they're open.“
“Great service and friendly staff!! There have been lots of problems with the activated offers going thru with Tim's in general (this is NOT location specific, so I DO NOT blame the employees), but each time you order something that has an offer, you have to make sure to double check the offer applied before paying!
This location staff was extremely friendly and courteous after I asked to confirm that the discount had been applied. They applied to discount and stayed friendly and smiled throughout the interaction :-)“
“Always a great experience at this Tim Hortons! The food is fresh, the coffee is hot, and the service is fast and friendly. Whether I go through the drive-thru or stop inside, I’m always impressed by how quickly they get my order out without sacrificing quality. Great job to the team!“
“It's better than my average experience. Usually, I have to say my order multiple times, and the cashier gets mad, but this time, I had friendly service and amazing interaction. Best place to study too!
Vegetarian options: They have alot of vegetarian option but not vegan
Dietary restrictions: A few items are gluten free.
Wheelchair accessibility: Super easy and two spots to park for wheelchairs“
“I always enjoy visiting this Tim Hortons. The staff are friendly, polite, and provide quick service even during busy hours. The coffee is always fresh, and the food is served hot and consistent. The place is clean and welcoming, making it a nice spot to grab a meal or relax with a coffee. Great job to the team for keeping up the quality and customer care!“
“Excellent Service from Dammy
I visited Tim Hortons today and was served by dammy, who provided an amazing experience. I ordered a stef tea and everything was prepared perfectly. Dammy was polite, quick, and had a warm attitude that made my visit enjoyable. The order was accurate, fresh, and served with a smile.
It’s always nice to be greeted by someone who genuinely cares about customer service great job, Dammy ! I’ll definitely be coming back. I give the 5 star“
“The service in this Tim Hortons outlet is good and the staff is quite efficient. However, they have recently stopped accepting cash, which has made things a bit inefficient and awkward. I’m a daily customer and never use cash personally but I have witnessed multiple instances where customers stood in line for a while only to be turned down by staff because they only had cash. To improve on this, I would suggest that the manager of this outlet considers putting up at least one sign saying “We don’t accept cash” which is big enough for people to read from a distance, so that people are informed before they stand in line.“
“I go to this Tim’s location at least 3-4 times a week for coffee and occasionally a rice bowl. The ladies who work there are always so pleasant and friendly at the drive through. I will continue to return- this is my favorite Tim Horton’s location with wonderful staff. I forgot her name but there is a girl in particular who is extremely friendly and kind. I will come back and update her name when I’m certain on what it is.“
“I grabbed a Turkey BACON Club and it came with no bacon.. BUT their Iced Capps kinda make up for it. I live out of town and go out of my way just to get them. NO other location tastes as good. It's fluffy and sweet. It's made absolutely perfect.
ICED CAPPS HIGHLY RECOMMENDED HERE.“
“Located just outside the new Costco, the traffic could at times be crazy especially on weekend weekends.
The servers are well trained and very courteous with quick turn around times.
The food is well prepared and not just throw. Together. The current staff take pride in the product they provide.
The seating options are very adjustable for all party sizes being a single top to a team looking for nourishment.
The shop is kept clean and tidy. The washrooms are spic and span and many other shops should take note.“
“I visited this tim hortons yesterday and the service which the girl name Pardeep gave an excellent service to us. She was so polite and humble. I came with my mother and i was busy on call , the girl Pardeep was so humble made my mother so comfortable as my mother gave order by herself which was so difficult in other restaurants.“
“I’m genuinely impressed with this Tim Hortons location, it’s a standout among chain restaurants where consistency across stores is expected, but this one truly goes above and beyond.
The staff pays incredible attention to the smallest details that make a big difference: napkins are always stocked and readily available, tea is properly stirred so the sugar fully dissolves, and they consistently provide a second cup or sleeve to prevent burns. The food is meticulously prepared, perfectly assembled, neatly wrapped (never sloppy), and handled with real care, even though much of it arrives pre-packaged. These thoughtful touches elevate the entire experience far beyond the standard.
It’s clear the team here takes real pride in their work, and it shows in every order. If you’re in the area, this is the Tim Hortons worth seeking out highly recommended! 5 stars! 🚀“
“I love that Tim Hortons where I usually go there 3-4 times in a week . I just wanna specially thank and appreciate to (kiran )who is always greet me with smile and give the best service always in terms of making best drinks and sandwiches. I really appreciate that girl!!“
“This Tim Hortons location stands out for its clean and cozy atmosphere. The staff is often highlighted for their friendly and efficient service, contributing to a welcoming environment. While specific menu items aren't detailed in the reviews, the overall experience suggests a reliable spot for a quick coffee or snack.“