4.1
Good
41 Reviews
211 Market St W, Gaithersburg · 5.94 miles
“I've always had good experiences at this location, which is why I'm still giving it 4 stars and will continue coming back. That said, I had a concerning experience during my visit on June 29 at around 8:40 PM. I wasn't asked for my rewards phone number, which is normally fine because I can scan the barcode on my receipt later to receive my rewards points. However, when I received my receipt, there was no barcode to scan. In the past, whenever I haven't provided my phone number, a barcode has always been printed so I could claim my points afterward. Based on that, I believe an employee may have entered a different rewards phone number instead of asking for mine. I can't say for certain that's what happened, but based on my previous experiences, it's the only explanation that makes sense to me. If that's what occurred, it's something management should investigate because customers shouldn't lose out on the rewards they've earned. Other than this incident, I've always enjoyed coming here. The ice cream is great, the staff is usually friendly, and I hope this issue is addressed.”