McDonald's in Catonsville

“On January 11th my family was stranded at this McDonalds because our car had broken down. The staff was so polite, and empathetic to our situation. If it had not been for Tommy and his generosity my sanity might not have made it through the night. The sheer fact that he called a friend to try and help us says a lot. With temperatures in the teens, and us being from out of State again the generosity will never be forgotten. 💞💞😹“

“I had such a lovely experience at this McDonald’s! I ordered my go-to Oreo McFlurry & explained how I like my extra Oreo layered (bottom & top, sometimes the middle too). McCury greeted me with the warmest, most genuine smile. She was quick, efficient, & gladly applied my code without hesitation 😌
what truly stood out was how she went above and beyond - after my order, she personally checked at the second window to make sure my McFlurry was made just the way I requested. That small but thoughtful gesture meant a lot - it’s rare to find someone who cares enough to double-check special requests, & it really shows her stellar work ethic & kindness! I also want to mention the lady taking orders at the microphone - she was attentive & kind, which set such a positive tone for the visit. tbh it’s not often that fast food service feels this warm & welcoming, but they did 🥹 tysm McCury, for going the extra mile - you’re a beautiful, sweet young lady & such a valuable employee ! 💖“

“It's McDonald's, but the way Lorenzo interacted with his customers today, and i really mean not just me was genuinely so kind and helpful. Not really what I typically expect at McD's honestly. I really appreciated his above and beyond care not only with his actions, but his deliberate tone. It wasn't cheesy or fake but just kind. I really hope his manager recognizes him as a real asset, and rewards him for his exceptional customer service! I would come back to this location to be served by him. We'll done Lorenzo! I hope the best for your future! 💯“