McDonald's
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About McDonald's
McDonald's Reviews
217 ratings
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Worst customer service, manager I’ve ever experienced at a McDonald’s and now I discover I still don’t have the apples in the happy meal! Will never go back
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McDonald's in Martinsburg, West Virginia is a popular spot for fresh food. The staff is friendly, but some seem irritated with in-person orders. The restaurant mainly focuses on the drive-thru, which can lead to longer wait times. Customers have mentioned waiting around 17 minutes for their drive-thru orders and about 15 minutes to place an order at the counter, with some feeling that employees do not always ask customers to pull up and wait. Dine-in customers no longer receive refills, but the food is quickly prepared and served. Despite these issues, many still come here for a quick bite, especially for items like the Big Mac or other favorites.