Chick-fil-A in Pasadena

“I had a coupon for a chicken biscuit and ordered through the Chick-fil-A app. I even made another stop before heading home and my biscuit was still hot. That flaky, buttery goodness? Pure comfort. Exactly the little lift I needed to turn my whole day around.
One thing I can always count on: consistency. No matter which location I visit, the service is warm, the food hits, and I’m sent off with a genuine “my pleasure.”
It’s the small things done right that keep me coming back. ❤️“

“Had my son go get an order for me from here. My son held the phone & I gave my order to the attendant a 12 count nugget meal & granola parfait with extra granola. My son brought home the meal & it didn't include my fries. Called the manager & explained what happened. All see did was apologize & say I can come up there to buy the fries because they substituted my fries for the yogurt. Which is not what I asked for. Very disappointed no one asked me was I substituting because I would have cleared that up. Can't get off work to correct their mistake either.
Update: I called back & the manager worked it out with me & also explained how to help the attendees know exactly what you're ordering. Will be sure to say my entire order in the future & not just the number of the meal. Thank you Chick-fil-a for hearing me.“