McDonald's in Pasadena

“Summary: Check your bag before leaving. Staffs there are nice and the manager was very reasonable and understanding.

First time ordering here on app. Just picked up my food about 10 min ago. Ordered a $5 meal mcdouble, a large fries, and a double bacon cheeseburger. I come home and noticed a small fries is missing from the bag for the 5 dollar meal. Not going back for the small fries. I noticed a lot of the negative reviews on here is based on how a lot of people are missing their orders. I didn't checked the bag which I should've done. I noticed bacon was missing on my burger. Was not happy. Came back and was upset of course and explained to them and showed them the burger without bacon. I talked to one of the employee to explain to her about the dilemma and she was nice and explained to me how busy they can get. The manager (Tina) comes up and I explain to her about it and she was very nice, calm, and understanding about the situation. Made another burger and got my small fries.“

“This McDonald's stepped up their game. Quick service, clean and convenient kiosk if that's your thing! Only downfall is there seems to be some language barriers and when they go on break, they're sitting next to us, speaking in Spanish very loud so it makes it a little odd when you're trying to eat.“

“For comparison to some other store locations, this McDonald’s is mostly efficient at assembling orders and respectable in demeanor. Only one small goof that I can recall in all of the orders that I’ve picked up there to deliver to gig app customers. 24-hours is terrific: Drive-thru is pretty zippy, but lobby can be a little longer wait.“