Chipotle Mexican Grill

$ • Mexican, Fast Food

Hours:
865 Rockville Pike Ste B, Rockville
(301) 279-5461

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Reviews for Chipotle Mexican Grill

This location is the absolute worst. The only reason I return to it is because it's the closest one to me. Every time I come here there's a problem. One time in recent memory I waited 40 minutes in line. I wised up and started doing mobile orders only to find out the meal is never ready when they say it will be so I end up waiting a while for the food. They're also out of ingredients once in a while or make you wait until they prepare them. On top of it all the food quality at...read full review

I had a really great experience with this location today. I was double charged for my order a few days ago so I called the store and spoke with a manager. They told me they would issue me a refund if I came into the store. When I got there they not only refunded the extra charge but threw in some bowls on the house for my trouble. The staff was super nice through the whole process. I was very impressed with this excellent service, thank you Rockville Chipotle!

To management of this Chipotle location: I hate to complain about a fast food place that usually is up to task, but my experience here yesterday was unacceptable. I placed an online order. The website said it would be ready at 8:10. I arrived at the restaurant at 8:10. At 8:15, I asked staff, politely, if they knew when my order would be ready. Response: "There a bunch of orders ahead of you. We had a lot of orders come in for 8:10." I continued to wait. Meanwhile, the customers...read full review

More Reviews(132)

Hours

Monday 10:45AM - 10PM
Tuesday 10:45AM - 10PM
Wednesday 10:45AM - 10PM
Thursday 10:45AM - 10PM
Friday 10:45AM - 10PM
Saturday 10:45AM - 10PM
Sunday 10:45AM - 10PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.