Dunkin' Donuts in Silver Spring

“It doesn't have a drive through, so I went inside. It was raining. The store was PACKED. The staff was very pleasant. As I was leaving, I discovered my order was wrong and had to go back (in the rain), but they were very gracious and apologetic. I'd stop again on a sunny day for sure.“

“I had finally come in after procrastinating for weeks and i genuinely had the best experience even if it was a short 3 minutes of service. everything was magnificent. i understand all the hype about this boy Justin. He’s great!! You inspire me!!“

“Every time I go to this Dunkin’, I always look forward to seeing Raecia. She always makes my experience great and makes sure she gets my order done right. Honestly, she deserves to at least be the manager or something. Definitely a five-star experience because of her.“

“This is one of my all-time favorite Dunkin Donuts stores. Located in the Northgate Plaza Shopping Center, next to the Walgreens in Aspen Hill, I go out of my way to get my morning latte at this store. One of the many reasons I give this location my business is that I want to support the all-female staff. Not only is the staff quick and efficient with every process from the register to the drinks to the food/donuts, but they are also constantly on top of the cleaning. During downtime, machines are pulled away from the walls for sweeping, the floors are mopped, cases and counters are wiped, and the trash is emptied. There is no ego about who works the registers or makes the drinks and food. This staff works as a team and each team member handles whatever task needs to be done in that moment in order to best serve the customers. This team is friendly and efficient whether it's calm or chaotic. This is a smooth, well-run Dunkin Donuts. Oh, and if you need a last-minute gift for someone (or yourself) they always have tumblers on hand in various sizes and colors!“

“I gave 5 starts because I am a dunkin donuts lover. Dear owner, I will appreciate if you can talk with the new staff at that location because it's unfair to have all these chairs flip over these tables at 5:45 pm while the store closed at 7pm. These bad habits recently started Wednesday the 25th of January. ItsVery unfair to go sit outside after your purchase in this kind of weather.“

“I actually never knew there is a Dunkin here. First time stopping by and the staff was helpful. I'm not used to ordering donuts albut staff agreed to help. Can be busy in the morning. Food is great but four stars because of too much sugar. Be very careful with that.“

“I had consistently received bacon that appeared to be microwaved. I reached out through the app to let them know and the district manager (I think) reached out to me about it and said would be corrected.
I’ve been back twice now, both with 100% better experience with the bacon. It’s now crispy and cooked rather than floppy and greasy“

“It isvery cold to sit down and have coffe. The air conditioning is very very cold. still on instead of heater at this time.

The music is very loud to talk to friends while having coffee.
The employees are nice. It is clean place to sit and have coffe“

“I guess if you come often it’s easy to know which entrance is the parking lot vs drive through, but definitely mixed them up for the first time. It’s confusing because the drive through and parking lot are technically separated. For others- the first entrance is the parking lot and the second is drive through.

Average Dunkin experience, it’s paired with a Baskin Robins so I guess there’s that. Just got donuts so service was pretty fast.

Seating feels sort of odd. High top tables, a lounge…not really great for groups more than 3 or 4.

It was very clean inside though.“

“Yesterday, New Year's eve in the afternoon the drive through line was long. I went inside and there was only one worker. He was hustling and doing a fast and great job. I waited patiently because he was getting everyone their orders as fast as he could. The shop didn't have anymore comment cards so i'm leaving a big shout out to Tommy for fantastic service under extreme pressure.“