Cold Stone Creamery
$$ • Ice Cream, Custom CakesAbout Cold Stone Creamery
Customers' Favorites
Ice Cream Selection
Cold Stone Creamery Reviews
156 ratings
Share your opinion about Cold Stone Creamery
Excellent service! Thanks to Josiah for being so kind and helpful. Quick service and my niece loved the free ice cream. We appreciate it!
The light skin guy with the Afro isn’t kind at all. Not disrespectful but not pleasant. Also hours on google are incorrect. I arrived at 10pm on a Thursday and the doors are locked.
For years, this specific location has firmly held the title of my absolute favorite ice cream shop. Visiting this parlor has transformed into a cherished, recurring tradition for my entire family. Every other weekend, we eagerly anticipate our trip to indulge in these exceptional frozen desserts together. The outstanding customer service consistently elevates our visits, ensuring a flawless and highly pleasant experience every single time. The staff remains incredibly welcoming,...read full review
Hours
| Monday | 11AM - 10PM |
| Tuesday | 11AM - 10PM |
| Wednesday | 11AM - 10PM |
| Thursday | 11AM - 10PM |
| Friday | 11AM - 11PM |
| Saturday | 11AM - 11PM |
| Sunday | 11AM - 10PM |
Cold Stone Creamery is an ice cream parlor known for its friendly service. The store was very clean and the staff were pleasant. Customers have praised staff members for their attentive customer service and generous portions of ice cream. One staff member, described as a Mexican/Filipino-looking young man, was especially commended for his kindness. However, there have been concerns about cleanliness, with some noting that employees do not wear hairnets, and waffle cones are left out on shelves where dust, smells, and chemicals could contaminate them. Some customers also reported that the store smells strongly of chemicals, which affected their experience and led them to decide not to return until the issue is resolved.
There have been issues with phone etiquette, as some customers felt calls were not answered properly and were hung up on. During closing time, some customers experienced rudeness from staff, with aggressive greetings and rude looks when entering just before closing, despite other customers still inside. The management has since apologized for these incidents.
A recent visit on July 4th saw a very long line lasting about 50 minutes, with the staff polite but overwhelmed by the crowd. Overall, Cold Stone Creamery is known for its friendly service and delicious ice cream, but some concerns about cleanliness, wait times, and staff professionalism have been noted.