Customers` Favorites
Customers` Favorites
“***update: I am editing my review a few weeks later- I should have done so sooner! The restaurant manager called my husband to apologize for our experience. They sent us a gift card in the mail so we can give them another chance. The customer service is greatly appreciated!! We look forwarding to coming back to use the gift card and give the restaurant another shot.***
Really disappointed in our experience at the Monstweag this afternoon on Mother’s Day. We made a reservation for 3pm. We left at 4:38 and our appetizer hadn’t even been started yet. We spoke to the waitress and after learning our app hadn’t been started, we requested the bill and left. We were told it would still be an hour before we got our appetizer and we had three very young extremely hungry children. The server was apologetic but we were not offered a concession, discount or anything (we had ordered 6 drinks at this point) for the extraordinarily long wait and lack of communication about it. I don’t normally expect anything like this but I was frankly blown away at the lack of communication or accommodation considering the circumstances - on Mother’s Day nonetheless! We’ve been to Monstweag several times in the past and always had a good experience. This was out of character for this restaurant and really disappointing. We left deciding where to try to get a pizza to try to get some food in the kids, knowing it would be too late to get a reservation anywhere else on Mother’s Day. I debated whether to write a review but I do think after an experience like this management should receive honest constructive feedback. It was a disappointing experience to say the least.“
“Lovely location, lovely people……..and the sun’s out!! 😍“
Customers` Favorites
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“Came up from Connecticut on vacation. Honestly wasn't expecting much from a seafood state and boy was I wrong!! This pizza can compete with some of the best in CT for sure!! Get the Diavola, you won't be disappointed. Friendly staff and a great view as well.“