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“I ordered using the mobile app, and was very concerned when I first walked into the store and saw 10-12 customers standing and waiting for their orders. However, within ten seconds someone brought out my order in its entirely - I was very impressed.“
“I recently visited this particular Dunkin' location for the first time and found the drive-thru service to be both professional and friendly. The food was served hot and the beverages were cold.
However, on my second visit today, the service speed was notably slower. I experienced a wait of approximately 15 minutes in the drive-thru, with about eight vehicles ahead of me. While the service remained professional and friendly, the efficiency of the process was not optimal.“