4.4
Superb
40 Reviews
Amway Grand Plaza Hotel, 187 Monroe Avenue Northwest, Grand Rapids · 8.09 miles
“Recommend… with qualifiers…the service from the staff, being greeted by the valet staff, front desk staff, concierge, etc was phenomenal! The room was spacious, the beds very comfortable… but… little things like dirty glasses in the bathroom, soap scum around the bathroom faucets, lack of seating (other than one desk chair) in the room is unacceptable in a high-end hotel. Disappointed there was no room service for breakfast or really any real breakfast options… I had better options at the 11 Best Western properties I stayed in during a 2023 two week road trip - full buffets (eggs, omelettes, pancakes, waffles, fruit, juice/milk, toast, bagels etc… INCLUDED as part of my reservation… ) the only breakfast option at the Amway Grand is grab-and-go cr*p… for an additional charge…from the Wolfgang Puck Kitchen Counter… located in the first floor of the hotel… As part of the “Curio Collection” of Hilton, and for the price of the room, I expect better. I never minded paying for room service as it was well worth the convenience,especially when staying for a business conference that has minimal time available to seek other more palatable options…Hotel was much better when run by the Amway company… I’d give the Amway Grand 2.5 stars at the most…”