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“3450Okemos Rd. I am very impressed with the sandwich I received yesterday. I want to thank the maker of my unwich. It was excellent. Very well wrapped and made exactly the way I ordered it. The gal who took my order thru the drive thru Alyssia was very friendly and patient and helpful in taking my order as Ì was confused as to how to use my rewards and how to order the sandwich Best for me. My last visit at this location was also very satisfying, best one in lansing area. The only thing is a suggestion, I love your pickles and usually order one quartered. Would like to see Jimmy Johns to wrap them in something that does not leak as every thing gets very wet. The napkins are unusable,sack is soaked and wrap on sandwich is wet,etc.“
“I have had to be served by young and very friendly people, but if the people who prepare the sandwich, it seems that they do not read the customer's instructions because I asked that they not put too much mayonnaise and they put too much mayonnaise, remember that the customer You pay for what you want, it is important to follow the instructions.“
“Addendum:I called the location this afternoon & spoke with a manager - they were super polite, even though I had been pretty rude last night. They said this does happen more frequently when it's a non-JJ employee doing the delivery, which is more understandable. Manager had 3 different solutions that they offered for me and followed through quickly.Original Review:Ordered online, an hour later nothing here. I called the store, they said Uber Eats picked it up so they won't do anything about it. I'm not able to contact Uber, and the number they (Uber) sent me to contact the driver was a dead line. Literally just stole my money and food. HOW CAN YOU NOT DO ANYTHING ABOUT IT?“
“The sandwiches I ordered were made "freaky fast". The employee at the counter made the suggestion of ordering my daughter the smaller size sandwich (smaller than the 6") which I appreciated.
The food was good. Kind of sloppily constructed, but I was able to fix that in the car so that I could eat while driving without it being too messy.
This is the 3rd JJ's location I've been to in the past month. It ranks 2/3 (Kalamazoo being 1/3 and Portage, MI being 3/3). Will return, as this location is convenient!“