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“Placed a mobile app order for a sandwich on wheat. Unfortunately, they were out of wheat. Instead of just a simple apology, as I had received in the past, they added extra sides at no charge for the inconvenience, along with an apology. This was very much appreciated!!“
“My delivery service from JJ was a horrible. I placed JJ9028 at the JJ’s on Plymouth Rd in Ann Arbor at 6:02 pm. Your app said it was ready at 6:08 pm. It didn’t leave your store until 6:50 pm. The UBER driver delivered at 7:26 pm. Plus, he forgot to bring my drink, which he returned to his car to find. One sandwich and a drink for $22.14 and a $5 tip delivered ONE HOUR AND 24 MINUTES LATER. I expected a delivery from JJ not Uber. You should not allow an UBER driver to pick up multiple orders that delays delivery. This is unforgivable.“
“A submarine sandwich shop that focuses on quality ingredients. The selection is not as wide as Subway franchises, but the quality of the ingredients they offer is significantly higher. Staff tend to be efficient and accurate, but sometimes you get the feeling you're being rushed a bit. The good side of that is that your sandwiches are usually done and waiting for you by the time you're finished paying.“
“Manager Izzie (sp?) delivers exceptional customer service. She is pleasant and made me feel valued. She intently paid attention when I called about an issue with my order and immediately offered options to resolve my concern.Thanks for having her as an employee?“
“Best sub ever!! Ingredients were fresh and loved the Sub. Would have liked a little more seating was busy when we stopped for lunch. But would stop again next time we are in town!
Parking: Limited spots, don't know area. But worth it to find parking and get subs 🍴“
“I used to go regularly, but I haven't been here in about four months period. I walked in Brandon, I'm guessing manager knew my name and knew exactly what I wanted.Now that's what I call customer service. Whatever he's getting paid isn't enough. I may not go to any other jimmy jones, but I know I'll be back to this one.“