“The girl at the drive thru was very friendly. (I went to the Bigby in Gaylord, right off the highway.)I loved that she gave me the leftover dri k that didn't fit in the new cup, and it was delicious!Only reason I'm giving it a 4 is that she forgot to pull the paper out of my $20+ cup that for some reason doesn't do diddly squat. I'm pretty sure ice lasts longer in a few open glasses I have at home. It's the cup really that has me upset.“
“I went to the Tropical Smoothie Cafe location in Gaylord, MI on Friday, October 21, 2022. I placed an order for pick up via the app and went in to pick up the order as scheduled. I had the misfortune of having placed my order after approximately 20 kids and their parents/chaperones had placed theirs. My food was ready about 5 minutes after the scheduled pick up time. My smoothies were 15 minutes late. Normally this would annoy me a bit, but I had a great employee interaction. I sat at the counter and watched a young man make smoothie after smoothie. He was making them 3-4 at a time, moving as quickly and efficiently as possible. He alternated between preparing drinks, cleaning equipment, and handing drinks to customers. I was amazed at how competently he was doing the job. He was pleasant with each customer interaction. My order finally came up. He made my smoothies and placed them in the to go box. As I reached for them, he genuinely apologized for how long I had waited. He was working under pressure, busting his butt, and still took the time to provide a great customer experience. He turned annoying delay into a great experience. The smoothies were good, too.“
“The food was good, the place was cleaner than I have seen it before and a huge improvement, employees were helpful. My gripes are towards the corporation that sets prices and menus. $28 for the meal in the photo including drinks. Pretty outrageous. No more of the raspberry flavored tea. Please bring it back.“
“Very cute place! If I lived closer I would go there all the time. The inside is so cosy with puzzle mat flooring, bean bags, couches and tables. It was a perfect place to stop on our road trip and let our baby play. The drinks were great too!Kid-friendliness: Felt very welcoming for kids. The place is decorated with kids art.“