Chick-fil-A

Name: Chick-fil-A
Address: 5525 28th St SE, Grand Rapids, Michigan, 49512, US
Telephone: (616) 600-1437
Price range: $
Rating: 4

$ • Fast Food, Salad, Chicken Shop

Hours:
5525 28th St SE, Grand Rapids
(616) 600-1437

Menu Order Online

About Chick-fil-A

Chick-fil-A is a popular fast food restaurant known for its friendly service and clean, well-maintained facilities. Customers often find the drive-thru convenient, although merging mobile orders with regular lanes can sometimes cause delays. One customer appreciated the politeness and helpfulness of the staff, noting that a staff member with medium length brown straight hair, dressed in a black sweater/jacket, handled the order smoothly and with care. The kitchen is consistently clean, and staff members appear well-groomed, creating a welcoming atmosphere unlike some other fast food places in the area.

Recently, customers have enjoyed the food, especially the Smokehouse BBQ with crispy filet, which is seasonal. The staff’s great manners and friendly attitude make a positive impact, brightening customers’ days. However, some have experienced slow drive-thru service, with waits often exceeding 15 minutes, even during mobile orders. Despite friendly staff members who always smile, there is a shared hope for improved efficiency and teamwork to make the service faster and more seamless. Overall, many customers remain satisfied with the food quality and the polite, welcoming environment that makes Chick-fil-A a favored spot.