KFC
$ • Chicken, Fast Food, Chicken Wings
Hours:
945 Michigan St NE, Grand Rapids
(616) 459-8469
About KFC
Customers' Favorites
Nashville Hot Chicken Sandwich
Pieces of Chicken
Mashed Potatoes
Chicken Fingers
Chicken Tenders
Fried Chicken
Mac & Cheese
French Fries
Coleslaw
W Gravy
KFC Reviews
Ratings
Menu
Add a Menu
Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 9PM |
| Saturday | 11AM - 9PM |
| Sunday | 11AM - 9PM |
KFC has received mixed reviews, but the Michigan and Diamond location stands out as a favorite for many. Some customers have expressed disappointment with the new chicken bowl, stating it is overpriced and lacks enough chicken nuggets. However, others have praised the food for being fresh and piping hot. One customer even drives from the South East side Kentwood area just to enjoy Kentucky Fried Chicken here.
Customers have also noted a strong smell of marijuana coming from the drive-thru window, but the overall service seems to be improving. A specific employee, possibly an assistant or shift manager named Michael, has been highlighted for providing excellent customer service, especially after customers experienced issues at other locations. This KFC location offers a safe and clean environment for families to have dinner and lunch together.
While some reviews question management decisions and cleanliness, many have had positive experiences. One customer mentioned that it took a few minutes for their large order to be prepared, but they felt it was worth the wait. Another customer was disappointed to learn they could not place two orders in one car at a specific location, leading them to go to McDonald's instead. Overall, it appears that KFC is making strides to improve its service and food quality.