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“A lady named Cassie helped me and she really brought light to my day she should be treated very kindly if your reading this go show cassie some love at panera bread if you want a delicious cinnamon crunch bagel made by one of their respectful employees i just love panera bread!!!!“
“First off, food was delicious! Service left much to be desired. Granted, I don't visit Panera that often, so this might be the way they are now, but we did not have a single employee say a word to us the entire time we were there. We walked in, stood at the counter for a few minutes. An employee walked by and smiled at us but did not attempt to take our order. We found the tablet to place an order ourselves and did that. We sat ourselves and waited for our food to get done. When our food was ready, we received a text, and went up to the counter to pick it up ourselves. Then after we were done, we took care of our garbage and tray. Like I said...maybe this is just the way Panera is...but for how much you are paying for the food, it was a slightly underwhelming experience.“
“We placed a big order for a work meeting and accidentally ordered the wrong sandwich. Olivia and Craig were so kind and helpful at the counter—they fixed our mistake and got me the right sandwich so quickly during the lunch rush. They showed amazing customer service, and I hope they know how much their kindness is appreciated!“