Wendy's

Name: Wendy's
Address: 2333 28th St SE, Grand Rapids, Michigan, 49508, US
Telephone: (616) 243-1089
Price range: $
Rating: 3.2

$ • Fast Food, Burgers

Hours:
2333 28th St SE, Grand Rapids
(616) 243-1089

Menu Order Online

About Wendy's

Wendy's has some ongoing challenges with orders, cleanliness, and customer service. Customers have reported issues with mistakes in their orders and received attitude when asking for corrections, along with finding dirty tables. Some employees play inappropriate music loudly. The staff can be short, rude, and unhelpful, even when shown a receipt with an error. Despite these issues, many regular customers still enjoy their visits for items like Dave's triple with Ghoust🌶 🧀, Frostys, and fries, making it a popular spot for a weekend 'cheat' meal in Grand Rapids, Michigan.

Although there can be a long line during meal hours, usually around a 10-minute wait, some customers appreciate special offers like Halloween coupons for free Frostys. There have been positive notes about helpful staff, like Bri, who assisted with remaking orders after a delivery issue. Overall, while the food is considered solid, the store can feel dirty and lacks managerial oversight, with a young staff working hard during busy times.