Steak 'n Shake
$ • Burgers, Fast Food
Hours:
2655 Airport Rd, Jackson
(517) 841-9390
About Steak 'n Shake
Customers' Favorites
Steak 'n Shake Reviews
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I purchased food on the mobile app for delivery. My food was never delivered. They still took my money. They sent me an email saying they canceled my order but still haven't returned my money. there's absolutely no way to speak to a person on the phone and I've sent numerous complaints through every avenue that I can email the mobile app this website on Facebook. I will never go back there again You just bought yourself $42.67 worth of bad advertising! Hope you're happy with yourself.
The quality of our local steak and shakes have significantly improved along with the staff. Much cleaner, tastes better, and even seems more filling than it used to. On top of that the new company policies like banning microwaves, beef tallow for their fried goods, and grass fed beef for the burgers. It went downhill a while ago but I can definitely say it has done a complete 360 and has honestly been one of our families favorite quick fast food locations now. Definitely better...read full review
This place peaked decades ago and has now settled for being a meme that serves trash. Courting MAGA means they know they’ll be out of business in 2-3 years and are milking it until then. Eat at your own risk.
Menu
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 12AM |
| Saturday | 10AM - 12AM |
| Sunday | 10AM - 10PM |
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Steak 'n Shake, a restaurant known for its burgers and shakes, appears to be navigating through some changes. The reviews indicate that the service has become less personal, with kiosks now being used for ordering and self-service for drinks. While the food, especially the burgers, continues to receive praise, the overall customer experience seems to have declined. The interior of the building is well-kept, but the exterior is described as "really run down."
Some customers report mixed experiences; while one enjoyed being greeted by "two smiling faces" and received their order in a normal time frame, others express frustration with the ordering process. One customer noted that they were forced to use a kiosk to order, and found that only one kiosk accepted cash, which was broken at the time. Despite these challenges, the food quality remains a highlight, with one customer stating they were happy with how everything came out, even appreciating the late-night atmosphere.
Overall, Steak 'n Shake seems to be in a transitional phase, working to improve but struggling to reach the level of customer satisfaction it once enjoyed. One employee, Kam, stands out for delivering excellent service and preparing great burgers.