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“I am here 3 times a week on average. Everyone is always so helpful and polite. I have enjoyed my Ice Capp for years. Maybe today was the last time. Not because of the employees, but because of corporate policy.
There were zero vehicles in front of me this morning going thru the drive thru. Placed my order, paid thru the app, got my straw and was going to wait for my Ice Capp. The nice young lady at the window asked me to pull ahead and they would bring it out. There was NO ONE behind me. I told her that was BS and apparently this is come corporate thing that if the food isn't ready they have to ask you to clear the window. I pulled around the corner and before my truck was even in park she was bringing it out to me. The owner told me once that they have SPEED of Service standards that have to be met. One would think QUALITY of Service would be more important. It is to the customer. I had a goal of accumulating 10,000 points thru their app and then I was going to redeem them. After today, I don't care about that. It was a VERY DISAPPOINTING experience.“
“Stopped by to try US Tim Hortons as I am Canadian, got a donut and an iced coffee, was just as good as what we have on the other side of the border.
location was quiet / not busy at that time. the 2 people working were very lovely. Will definitely be making this a frequent stop on my routes.“