Tim Hortons in Ann Arbor

“I just spent 30 minutes in the drive through with what sounded like a clearly frustrated employee. After waiting for my food for some time after paying in my own frustration, I hopped out of the car and decided to go in and see what was taking so long. I walked in to see a lobby full of people and a single employee working on a Sunday morning. Despite the fact that her situation looked overwhelming and almost hopeless. This young woman had it under control. She was calm. She was patient and she was getting it done one order at a time. I know what it's like to feel that pressure. She deserves a commendation for handling it like a boss. It was fully worth the wait. I think it was the best Panini I have ever had. I do think so. One of the things we noticed when we walked into the lobby was the smell of burning toast. This girl championed what could have been disater. I am praying that you can hire more employees because you already have one really great employee. I'm praying for the success of your store and everyone that works there. Thank you for reminding me to be patient today.“

“Don’t know what these other reviews are talking about, there was very little wrong with this Tim Hortons. It’s a fast food spot, not sure what you expected. Maybe get off your high horse next time and realize everyone’s trying their best, you may even find yourself smiling a bit more.“