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“I went in and couldn't figure out the machine so the store manager Bobby was happy to help me and took my order. He was very polite and had a smile the whole time. When my order was ready he even brought it to my table for me. The restaurant was clean and the food was perfect.“
“I was not impressed today with the customer service. I go in to a restaurant expecting kind, courteous assistance at the counter to place an order and am met with menu boards displaying membership information. I stand there for several minutes waiting for someone to take my order (red flag #1). I ask a staff about it as I am not a member and would like to order. She says I can use the board (red flag #2). I attempt to order , with difficulty. You could hear frustration and loudly tapping display board, no one comes over. With great difficulty I work through the order and pay. (Over $70). I am then standing there waiting for my food and the same staff comes over and takes the next two people's order and money (Red flag #3).
When I usually come to a taco bell I go through the drive thru. I will think long and hard before returning and it will not be inside.“