“A rare find: a family-owned and operated cafe that was open through the pandemic and survived. The cafe’s friendly service and laid back atmosphere surely helped. But the food! Proudly scratch made. No food service coleslaw here (or anything else). And that includes their breads. Their English muffins are to die for.“
“Plainwell is my hometown go-to Starbucks and while not all the baristas go above and beyond at this location, one tends to stand out. Barista named Shelby is always friendly, knowledgeable with different drink recommendations and an overall hard worker who tends to work circles around the others who seem to be catching up on daily events and gossiping about other customers. I frequent Starbucks locations coast to coast due to work and I can only hope Starbucks realizes what a gem they have in Shelby.“
“My wife and I stopped here after shopping in Plainwell for a cuppa coffee and a doughnut. The customer service was excellent. Food and coffee was good. They have plenty of booth's and tables to sit down and relax. Plus as an added bonus they have a drive through which was pretty busy also.“
“This biggby does not disappoint! They have cute cups every time I go, and they are SO helpful with their suggestions! I am HOOKED on the Lotta love matcha latte with cold foam! it tasted like fresas con crema (strawberries and whipped cream). I had to go and get a second one an hour later! ?“
“Clean, friendly, staff working hard and gave me my order very quickly and correct. Staff took the time out of their day to lighten moods, put a smile on my face and was very professional as well. Hard to do in customer service. Thanx guys good “
“When I’m not working (I work at a coffee shop), this is the place I go to! They have lots of dairy free options for their drinks, which makes visiting very easy. When I walk in the door, they call me by name and they know I can’t have milk so if I order something with milk, they inform me! The only thing keeping me from 5 stars (I wish I could do 4.5) is I wish there were some dairy free options for food. They do offer gluten free food, which is a plus for me, but with it not being dairy free, I cannot eat them.“
“Love the original shop -- it has the best energy! The coffee is always fantastic, whether you like espresso, drip or pour overs. They have incredible lavender syrup, which I usually get in a matcha! Their decaf espresso is also very good, which is a true testament of good roasting. There aren't many coffee shops where I feel comfortable ordering a cortado, let alone decaf, but factory doesn't disappoint! Milk steaming and texture does vary from barista to barista... drinks are always made correctly, but the milk texture isn't always spot on. Overall, still my favorite kzoo coffee shop!“
“Excellent customer service all around! The barista’s are friendly and thoughtful which gives to a more personalized experience. This chain runs at a greater efficiency than any other Biggby I’ve been to. It seems management encourages a positive work atmosphere. Bravo!“
“Short on help like everywhere, but young man very polite & his co-worker surely & efficiently got order's together for all. People "be patient" worker's are short & "Bee Happy" the New & Old places are staying open. ? drive thru a choice I know but 20 minutes for a cup of coffee ☕️ in line, in Parchment. WOW crazy.“
“Good doughnuts however the last time I was there something was off with multiple types. The cloud didn't have any filling at all in both of the ones I got. My wife said both her doughnuts were very dry.We will return cause every other time they been good My wife says best doughnuts ever. I have already recommended to people that are going in that area“