Customers` Favorites
“I recently visited Factory Coffee - Frank Street, and it was an exceptional experience from start to finish. Factory Coffee - Frank Street offers a welcoming, modern atmosphere that makes it easy to relax, work, or catch up with friends. From the moment I walked in, the space felt thoughtfully designed, with a clean aesthetic, comfortable seating, and a warm, inviting energy.
The coffee was outstanding. Every drink was carefully prepared, rich in flavor, and consistently high in quality. Whether ordering a classic espresso, a smooth latte, or a specialty brew, the attention to detail was evident in every cup. The menu also offers a nice variety of options for different tastes, making it a great spot for both casual coffee drinkers and true enthusiasts.
The staff were friendly, professional, and attentive throughout the entire visit. They were quick to greet customers, happy to offer recommendations, and clearly passionate about delivering a great experience. Their service added a personal touch that made the visit even more enjoyable.
Beyond the coffee, the overall environment stood out. It’s a place that encourages people to stay awhile, whether working on a laptop, reading, or meeting up with others. The combination of atmosphere, quality drinks, and excellent service creates a strong sense of community.
Overall, Factory Coffee - Frank Street is a standout coffee destination that consistently delivers quality, comfort, and care. It’s the kind of place that quickly becomes a favorite local spot.
I would highly recommend it for daily coffee runs and relaxed productive work sessions anytime.“
Customers` Favorites
“The best place downtown to get coffee. amazing atmosphere with their indoor greenhouse, awesome pastries and fresh bagels made every day. They also have homemade soup often including home grown ingredients.“
Customers` Favorites
“Found this gem on Happy Cow! Cute modern industrial like coffee shop with good selection of create plant based option foods. Several items on the menu can be made plant based and they have plant based sausages & impossible meat. We had the zucchini sandwich and the no worries bagel, side of crunchy flavored fries & rosemary potato’s. It was all hearty & delicious. Plant based milks for coffee drinks! The staff was super friendly. They lose a star for the typical, “remove items to make it plant based then upcharge for plant based replacement” -⭐️ Otherwise, a great place anytime! Updated from previous review on 2026-03-29“
Customers` Favorites
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“This coffee shop is one of my top Picks! Great service and great coffee!!! I haven’t had a bad experience here and would highly recommend it!“
Customers` Favorites
“Thank you Chris for hanging that awesome American flag on the wall at Westnedge , and the Michigan Flag at Gull road is even better very nice“
“The staff that were there this morning were absolutely amazing! 😍 They were working so hard busting their tails. My issue is everyone gets drinks in the am. It's one of the busiest times of the day. There were not enough staff available to keep up with the line. There were only 3 staff. As I was pulled up to the front a 4th arrived. However I suggest a minimum of 5 on staff after 630. That's when the school rush will start to arrive. Shout out to the awesome employees there this morning though! They did a great job and kept a positive attitude and didn't give up!!“
Customers` Favorites
“The only store that consistently gives me exactly what I ordered I travel from the other side of town“
Customers` Favorites
“Edit: I have come back several times since my first review and just wanted to say that the gluten-free, dairy-free, nut-free cinnamon roll is so worth it. Lizzy was our server today- SO NICE!
It had been decades since I went into this restaurant, and I was delighted to see that Anna's House is so charming! With an extensive menu that's allergy friendly and a comfortable dining room that was perfect for chatting even though it was very busy, I had a wonderful time catching up with a friend. Cora, our server, was among the best servers I've ever had. She was friendly, helpful, attentive, and she was kind enough not to rush us even though it was busy. I left a tip to reflect that! We will definitely be back!“
Customers` Favorites
“Best place too eat in Kalamazoo Breakfast , lunch. Staff is great always trying too please, food is best , changes monthly on specials I wish they were open for dinner👍❤️o“
Customers` Favorites
“Kyla and Kyli were super friendly and made our group great drinks!!“
Customers` Favorites
“Only the Best place to eat in kzoo.!!!“
“The people that work at this location are friendly and nice . It didn’t take long to get my drink . But your Staff at this location is always so friendly and nice . Very welcoming. They smile and talk to you like a person . They look you in the eye when they talk to you . Very respectful . You don’t always get service like that anymore . And I appreciate that the staff here does that.“
Customers` Favorites
“Nice atmosphere to work or chat with friends. Coffee and homemade baked goods are 💯“
Customers` Favorites
“This donut shop was fairly busy during my visit, but the staff was still attentive and friendly. It’s a nice place that feels a tad old fashioned inside, but the prices were great and the donuts excellent. I got a few different types to go, and they all tasted great. The pistachio muffin was probably my favorite, but the apple crumb was also delicious. I can see why the place is so popular. It’s definitely living up to the hype.“
“Top notch customer service from everyone that works here! Maddie is such a sweetheart, willing to go above and beyond for the customers. I have always loved this biggby and recommend it to anyone I know!“
Customers` Favorites
“The boba was very refreshing“
Customers` Favorites
“I wasn’t able to catch his name, but the man that helped us was so kind! He payed extra attention to us, got us water, and gave us some free donuts as we were leaving. He was so generous, and I will be returning later to hopefully give a tip and catch his name!“
“Amazing food and incredibly friendly workers. Everything is fresh!“
Customers` Favorites
“We popped into Bagel Beanery this morning and wow — fresh-baked bagels and coffee done right! Their selection of bagels alone? So much variety and flavor. The atmosphere felt warm, local and genuine — just the kind of spot we love highlighting. If you’re looking for a great start to your day in town, this place is a must-visit. 💙“
“I was on the hunt for a coffee shop that a) makes great coffee and b) doesn't have music playing! Why does everywhere feel the need to play music? Water Street Coffee - friendly, helpful and attentive staff. The shop itself was small, nicely set up, and best of all - no music. I came, expecting to take my coffee to go, and instead sat and lingered and then had a breakfast sandwich.“
Customers` Favorites
“Best coffee ever! My go to is an iced Dolce Le Leche with oatmilk. It’s the perfect pick-me-up.“
Customers` Favorites
“First timer! Great customer service and the drinks were delicious! Can’t wait to go back, especially for the mango jelly!“
Customers` Favorites
“Just stopped in. Just wanna thank the barista working tonight I didn't catch her name but she was really nice and generous. Took a sip of both coffees and they are the best mochas I've tasted from Starbucks. Hope she's working again when I come in next.“
“Stopped in for a yummy snack on break today and it was delicious,I’ll definitely be back for more!!“
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“Everything here is perfect… the coffee, the breakfast items, sandwiches, desserts, the display, the staff. I always stop by when I am in town.“
Customers` Favorites
“I’ve ordered delivery a few times (never been to the restaurant itself) and it’s been absolutely incredible every time! When they were closed on Monday, we decided not to order breakfast at all rather than ordering from another establishment! The prices, sizes, and quality are great. Highly recommend the omelettes and skillets! I love that I can build my own exactly how I like it without worrying about price gouging! My favorite breakfast place so far in Michigan!“
Customers` Favorites
“I order my coffee on the Bigby App so that I can cut my wait time down. I still have to wait inside because they never have more than one person making drinks and can never make a bagel in under 25 minutes. Ridiculous.“
“⭐️⭐️⭐️⭐️⭐️
I really like this Dunkin’! The service is always friendly and quick, and the coffee tastes great every time. The donuts are super fresh — you can tell they’re made recently. It’s just a nice spot to grab my coffee and start the day right! ☕🍩“
Customers` Favorites
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“Wonderful coffee shop with character. Very welcoming and kind people. AND great coffee drinks! The building is pretty cool too.“