McDonald's in Saginaw

“By far the best McDonald's experience I have had at ANY McDonald's in YEARS.. I watched the manager treat his staff with dignity and respect, corrected a problem with my order in a way that was above and beyond, and the lobby was clean.“

“Updating from a one to five star for service since the owner solved my problem. My card was charged for food I never got since I ordered on the app and it turned 10:30 AM. The store couldn't make the breakfast food anymore, so I was told by the manager my pending charges would go back to my card after 24-72 hours. I could not cancel the order since the app claimed the food was already being prepared. Instead the charges processed a couple days later for the food I never got. Don't trust the McDonald's app. For such a large corporation you would think they could make an app that works. Anyways, it wasn't this local stores fault about the app, so I hope this doesn't happen to anyone else. Watch those pending charges because they probably expect most people to not catch that it posts a couple days later when you least expect it.“

“Today I visited this McDonald's Feb 26th, 2026 at 8AM.
I had a WONDERFUL!!! experience this morning!!! Customer service has really died especially at fast food places but this McDonald's EVERYONE there this morning was sooooooooooo kind, soooooooo polite and each person had suchhhhhhh warm and welcoming attitudes!! IT WAS SOOOO REFRESHING!!! and I think it's important to show appreciation for the ones who make a difference in people's lives by just being kind ❤️“

“Always a good place to get some food.

Vegetarian options: There is almost no vegetation food options.

Parking: Right outside of the building.

Kid-friendliness: It is just a restaurant, nothing against kids.

Wheelchair accessibility: Parking for wheelchairs and accessible entrance.“

“I was surprised to see such terrible reviews when going to add a review for my most frequented fast food stop.

I’m sure a lot of the issues others posted about might just be a specific crew/shift of workers, as the shift that is regularly working around 3:30/4pm is always polite and professional. There’s 2 guys working there who are usually at the windows for paying/getting food and they always greet you with a smile and say thank you have a nice day.

I’ve never had my Oder be wrong, but sometimes the burgers are very messily put together but that’s a fair trade off for quick food and good customer service.

After reading these reviews i was shocked at how many people have had a bad experience at this store, and hopefully management will try to rectify the issues others have mentioned.“

“Best Experience I've had at McDonald's in my life. Food was fresh and freaky fast. I placed an order and it wa ready before I sat down. My reviews are always non bias and fair. They ice cream machine was working too. That's always a plus“

“This place is sooo clean & kids play area is built different for sure. It’s very spacious. Staff are polite. I love the fact they have an activity table for kids that has coloring books crayons & 2 other things for them if they not gone play. Was my first visit there 2024 il update over time.“

“We did the online order. A guy (I didn't think to get his name) to say they couldn't do a shake at that moment and if he could replace it. I thought I ordered a frappe so it worked out. I was impressed that he actually walked out. Super friendly.“

“First time stopping in at this McDonald's location here in Saginaw, I would like to say that the service, the energy, and the the way the food is put in the bag is much more clean cut compared to any location up north where I am from“