Chipotle Mexican Grill in Blue Springs

“The story that gave me the idea for this review started because my order was botched. I called the customer service line through the app and all they could do because it was a call center somewhere else was offered me a refund on the part of my order that was not correct, or just was missing out of my bag. I went back up to the store just to reorder my food so I could get my meal, and replace the meal that was misplaced in my bag. I didn't ask for any of it, but they decided to just give me my entire order again, on the house. You do not get customer service like that anymore, and I think this Chipotle deserves that kind of credit. I was 100% ready to just reorder my food and pay for it no big deal I'm not one of those guys that loses their minds when my orders messed up. People make mistakes it happens all the time if more people would give Grace instead of disrespect the world might be a better place. They didn't have to give me that order but they did and I hope corporate reads this, because every single person that's working at the Chipotle between 5:00 p.m. and 5:45 p.m. on January 3rd deserves kudos. It's exactly what Humanity should be was what was represented today at that store“

“I placed an order on the mobile app and got stuck in traffic on I 70 behind an accident with a semi truck and another car. The manager Krystal, remade my food so that it was fresh because I was 40 minutes late for my pick up. She by no means had to do this, but she did it anyway. Amazing service, amazing staff, thank you so much for being understanding!!!“