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“I live in Independence, Mo. I come to this Taco Bell DAILY, so I deal with the employees DAILY. Miss Ronda, you my dear are the best. The food is always on point and never sloppy which I find to be a big problem in the independence stores. Your demeanor is wonderful daily. This woman needs a store of her own, I promise she won't disappoint. All my independence people, this where it's at....mmmmmmm“
“It’s a good spot and it has gotten better over the days. However one thing I didn’t like was that my order was sitting at the counter and they never said anything to me nor called it out. But it’s not the end of the world. This place is clean and ordering is easy“
“Staff were polite. Loaded my cheesy potatoes UP with cheese n sour cream, most locations skimp on it. Potatoes were super crispy.
Grilled cheese burrito could’ve stood to be on the flattop or whatever for a little longer, the cheese wasn’t completely melted.
Nice location, ample parking“
“I went through the drive thru, Alex was the lady that was at the window. It’s not often in fast food that someone leaves an impression. She was so outgoing and friendly!! I called to get her name and Johnny was very kind on the phone as well.“
“Kind of a hit or miss. Shift in the mornings are not welcoming, especially the girl manager in the morning who seems like she just wants customers to leave asap. Mid shift and night shift are both ok, depending on who you get to talk to you can have a good or really bad experience here. I don't enjoy the small "lobby" but I understand why they don't have a lobby in the first place. Lots of crazy people around here, and loads more homeless people seeking shelter to the point of harassing/threatening customers and employees. Bullet proof windows are a nice touch, I don't enjoy the speaker much though. Mid shift seems to avoid people and are the slowest by far, night shift has a charismatic woman in the window or sometimes a grouchy looking white girl. I've had better experiences going through at night, more amicable, more precise and accurate, and much faster. Service, overall, is 3/10 and could be better if morning and mid shift learned from the night shift crew. Any problems I have get resolved easily by night shift, every problem I've had before that shift (cold food, wrong items, modification not followed) I usually get met by snarky comments from managers who don't seem to believe me despite me handing over the food. I understand it's new, but morning and mid shift managers should learn to be nice to customers because not all of us are looking for an argument. Night shift male manager listened to my discontent and immediately fixed the issue without fuss. And, again, the woman with the red hair is extremely amicable and loads of fun to talk to. I suggest going at night if you can.“
“Absolutely 11/10. I've been to this Taco Bell once or twice before for a couple tacos and also shared these feelings then. This Taco Bell slaps, it's amazing, most likely the best Taco Bell I've ever had. The breakfast I ordered today was so delicious I wanted to cry, and the sweet, older lady who gave us our food was a sweetheart. Good job, Taco Bell. You win today.“
“Very pleased with this location.
8/10 usually make really good Tbell food from my experience.
Just recently had an order that had sour cream on it when I asked for none. Yet they replaced it immediately and even gave me a couple coupons so that was cool.
Food was still very fresh
So far #1 TBell in the KC area imo“
“Nearly every time I go to this location, they are very busy or understaffed... or both! However, the staff that is there is generally very kind and apologetic for any wait or errors in my order, so even if there is an issue, I can go ask for a correction and not feel uncomfortable.
Vegetarian options: Almost any meal can have meat substituted for potatoes upon request.“
“The evening crew on 7/13/25 had they A game. When I say my tacos was so FIRE, hot, fresh, I visted a couple weeks ago and was so disappointed waste of money. Decided to give them another shot this time something said get an extra Hard Taco supreme (and did). Barely out the drive thru I ate one couldn't wait to get home to enjoy the rest, Abd we like to say yall put yall whole foot in the food... Thank you for redeeming your store.“
“After a somewhat hectic day, Taco Bell was one of the open options closest to our accommodation, so we decided to choose Taco Bell for dinner.
After 10pm the establishment is no longer open so you have to go to the self-service.
We ordered a pizza, tacos and quesadilla combo, the pizza was not that good as it was a little stale, the taste was a little strange, the tacos and quesadilla were good, nothing special.“
“Like any fast food joint there are days when the lines are slow but my orders have always been accurate, the place is clean, well managed, and the employees are friendly. Shout-out to the area coach for making sure I had a good experience last time I was here!“
“The lady working the window was very hospitable and approachable during the ordering process. As well, the food and customer treatment was great during the fast time in the drive thru! Not all taco bells give you the right food/non broken shells but this place hasn't messed up on delivery.“
“Placed mobile order. There were four cars ahead of me, but it did not take long. The service was very good. The agent was very professional and friendly.
The food was good and definitely the right temperature (not cold). The drive-through appeared very clean.“
“I love Taco Bell!!!!!!
The beefy five layer burrito never disappoints. I actually hit up this taco bell quite often and it's always fast and high-quality service at this location.
They have drive-through and small indoor dining area. There's plenty of parking and it's right off highway if you're travelling.“
“⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Taco Bell – 13111 State Line Rd, Kansas City, MO
I don’t usually leave 5 star rescues unless it’s deserved but this Taco Bell truly impressed me from start to finish. First off, the place was exceptionally clean, everything from the floors to the counters looked spotless and well-kept. You can tell the staff takes real pride in the environment they’re working in.
I was greeted promptly, and the staff made sure I had everything I needed without delay. My order was prepared quickly, yet the attention to detail made it feel like it had been crafted with care. The food was hot, fresh, and perfectly prepared, every item looked just like the menu photos (which almost never happens!).
What really blew me away was the presentation of the order. Everything in my box was neatly arranged, no sloppy packaging or missing items. And someone with a serious eye for detail (maybe even OCD in the best way) had arranged the sauce packets in the trays on the condiment counter with perfect alignment, up and down, side to side. It honestly made me smile!
Big kudos to the team at this location. Fast, clean, and delicious, this is how fast food should be done.“