Steak 'n Shake
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About Steak 'n Shake
Steak 'n Shake Reviews
321 ratings
Wish the waitress was back. Hadn't been to one since covid. I'm not a fan of the new system....sad about the changes.
Parking: Big enough not a problem since the customers are few
Kid-friendliness: Looks kid friendly, but,not....I felt like they just prefer you had went else where.
Parking: Big enough not a problem since the customers are few
Kid-friendliness: Looks kid friendly, but,not....I felt like they just prefer you had went else where.
This particular location is a good Steak n Shake restaurant. They serve some of the best milkshakes ever. The restrooms were extremely clean. The business itself has updated to mobile ordering so no more menus or servers, just a kiosk & it feels awkwardly quiet dining in now. That wasn’t this locations fault, I think it’s the business operation remodel as a whole that makes the experience feel weird now.
5 employees standing at the counter on their cell phones, yet their are no menus or servers to wait on you. You have to order at a kiosk by the cash register, pick up your food at the counter, & fix your own drinks. No wonder there are only 2 other customers in the restaurant at 12:25 on a Sunday afternoon. We used to enjoy taking the kids to Steak ‘n Shake when it was a diner. Now, it’s just another fast food place.
Steak 'n Shake offers some of the best milkshakes and fair-priced food, but the service experiences can be mixed. The restaurant has updated to mobile ordering, eliminating menus and servers, replaced by kiosks which can make the dining experience feel awkwardly quiet and unusual. The interior is bright and sunny with lots of windows and booth seating, while the restrooms are extremely clean. Parking is ample and not a problem, especially since customer traffic is light. Despite the kid-friendly appearance, some customers feel the staff seem to prefer customers to go elsewhere. Inside, condiments, napkins, and soda machines are conveniently located past the order kiosk, which has multiple touchscreens that sometimes appear to be not wiped down regularly. Food quality can be inconsistent, with some items not meeting expectations, and some customers find the new system less enjoyable, missing the personal service. The burgers are tasty with crispy shoestring fries, and fountain sodas include Coke products, sweet tea, and unsweetened tea. Payment is by credit card, and orders are called out by name when ready. The drive-thru is popular, wrapping around the building, making it convenient for quick service. Overall, this location is a good Steak 'n Shake, though the modernized ordering process and reduced personal contact may take some getting used to.