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“Update: I submitted a complaint with Dunkin Donuts, and Destiny the manager called me. She apologized for what I experienced, told me they were going to address the morning crew and are working with them. She offered me a refund for my entire order as well as a remake of it. I went this morning and could immediately see a change in atmosphere. She promptly refunded me and the cold brew they remade for me was well done! Better than before. And of course I got my donut. I can tell Destiny is doing a good job and hope to see this trend of quality and order in this store in the future!
I ordered a cold brew and a pumpkin donut for pick up, arrived to the store 12 minutes later and the cold brew was sitting there without anything else. I get an employees attention and said I was missing the pumpkin donut, and she just slowly walks away and goes back to her spot at drive thru! I had to go to work so I left and requested a refund on the app. I ordered a wrap and the donut on DoorDash, and the bag came with a just pumpkin muffin. No wrap at all. This location is terrible! Won’t be back“
“I placed the online orders and went to pick it up with my fiancé at 5pm, when I tried my drink I didn’t like it, and it didn’t even have cold foam on it:( so my man asked them at the window to plz remake it, and they were SO SWEET! they didn’t let us leave until we liked the new one! Especially the girl working the drive through.. she was amazing! I went to another location, and when I asked them to remake something once they were really rude, so this was nice!“