Customers` Favorites
Customers` Favorites
“04/2024 Update: lately the service has been very good. Maybe it takes finding the right staff? Online order can still be slow so I decided not to use it anymore. I realize the drive thru or just going inside and ordering at the counter is much quicker.
The staff has been good at the drive up window. It is good to be greeted in the morning on the way to work. Sometimes you may get someone that shows they don’t want to be there. I get it.
I have notice one employee named Ian. You can tell he is a good worker. Always on the go and good comm skills with customers. I like to see him as head of staff or even at a higher level in the future. Keep up the good work cedar point.
I been coming to this Dunkin location for years. I don’t know if it’ll ever be like it used to but since the Covid ordeal it is now different. Short staff is always the excuse now with any and every issue. I take small problems with a grain of salt. It is what it is. It sometimes issues is it acceptable and needs to be addressed.
I had many issues with the online ordering. Sometimes I would order 10-15 minutes ahead of time before I leave for work. Another 10 min go by to get to the store. That is 20-25 minutes to prep a coffee and donut and my items are still not ready. So I wait another 5-10 minutes before my items come out. As I wait I watch 3-4 customers order at the counter wait a few minutes and walk away with their items. This is a short staff problem??
Today, places an online order. Coffee,wrap and a donut. 15 minutes later I go to store and nothing on the online order pickup rack. I wait. A waitress calls my name for the coffee and hands it to me at the counter. I ask about the food items she said they’ll be out soon. I wait. I also watched 8 people come in order at the counter and every one of them walked out with their items. I’m still sitting there.
11/2024: update
I am bringing the score back to 5 stars. The service and food has been very good for some time now. Ya an occasional hard donut but nothing horrible. The staff has been doing a good job. I would like to see the food item bags folded and closed off while sitting at the online pickup rack. Just to keep it fresh, warm. And seeing other people sticking their nose to see what’s inside is annoying.
I finally got up had to cut In line to get someone’s attention. They checked my order and the food items where sitting on another counter the whole time. I was furious and also late for work now.
This has been sitting here the whole time??? Why wasn’t it placed on the online pickup rack 10 feet away??? Oh we are short staffed. I as I figured I would hear.“
Customers` Favorites
“Clean, friendly staff, cute place, great food and coffee! I would eat out more often if more places were like this! Will definitely be back! I love all the plants and decor…Very classy with beach vibes!“
Customers` Favorites
“I just had a savory croissant, pepperoni and cheese that was amazing, lol. Really really really good.“
Customers` Favorites
“Friendly, cordial, & welcoming staff but not once have the owners ever acknowledged my presence with even a "hello."“
Customers` Favorites
“Awesome place, great coffee, great company. Heather & Brandon are the best. God is good.“
Customers` Favorites
“Sweetest people work here. Loved the shop. Loved the mini claw machine. Loved the surprised lattes they made me. I don’t recommend coming home after vacation lol.“
Customers` Favorites
“The donuts were excellent. Your shop is cute, with the donut kitchen being right there.The service was also good, I knocked off two stars because if you are wearing gloves and you touch money and fiddle with the cash register without taking off your gloves, and then handle the donuts, there's no point to wearing gloves in the first place. Using bakery tissue paper to handle donuts might be a better choice. A fresh paper for each order of donuts, and no worry of handling money and other assorted equipment with the same surface you handle the food with.“
Customers` Favorites
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“Had a barista favorite recommended cinnamon cappuccino and it was top notch!! Highly recommended“