3.8
Good
477 Reviews
501 Cross Creek Mall, Fayetteville
Customers’ favorites
- Red Robin Gourmet Cheeseburger
- Simply Grilled Chicken Salad
- Bottomless Side House Salad
- Crispy Chicken Tender Salad
“Incredible Pathway to a Delightful Dining Experience A special thank you to the Red Robin team members who made my wife and I dining exceptional. When entering the restaurant, the hostess was very friendly and helpful to ensure my wife and I had an excellent experience in a comfortable booth. Only a minute later, I was hoping for a great waiter or waitress. God smiled upon us and gave us a waiter; Eric. From the time we sat down until we left the Red Robin, Ericr was spot on. This was a waiter who understood his job as well as he did the company's menu. What set this Eric apart from other dining experiences I've had is his attention to small detail. There are too many to list here in a review, but please, take my word for it! Not once did our waiter Eric make us feel like an interruption of the day. I felt as though my wife and I knew him and was visiting with him for dinner. I am so impressed with Eric that upper management deserves to know what a gem they have on board. Most importantly, Eric is a veteran with 10 years of service. We shared our experiences which I really enjoyed. Outstanding Service! Being a GLUTEN FREE family, dining out can be difficult. Eric listened intently to my wife and ensured our food was not GF. Eric inquired what else he could do to accommodate our diet. Eric contacted the managers. The managers came to our table to verify how I wanted my hamburger. And to learn if I had any other food allergies. WOW-CARING FOR THE CUSTOMER’S HEALTH. Kudos to the managers, Kristi and Carley, who verified to me that cross contamination, would not happen. Kristi personally when to the kitchen to ensure a gluten free environment was used for my burger. Also, Carley took my bun and scraped out a little breading on the inside of the bun which made the sandwich easier to handle. NOTE: gluten buns are thick and dense and not always taste great. Take some of the breading out and enjoy a taste bun. HAIL TO THE CHEFS! Shortly after my food was brought to the table. K & C came by and told me what they did to prevent contamination. K & C understood of the negative effects of eating gluten. Both accommodated my diet. Both K & C and my Burger were MARVELLACE!!! No health issues after I left. How did I enjoy the food? My tastebuds were not ready for the assault of deliciousness that ensued immediately! I seriously almost passed out in my booth because the juicy burger hit my mouth so hard with awesomeness that I saw stars. I thought the French fries dipped in scorpion HOT Sause would bring me back down to reality, WRONG! The combination of the two just gave me an instant high that remains to this day! Washing it all down with a diet soda just added, more pyro! Well, done Red Robin grille! ACCOLADES TO THE HIGHEST! Lastly is Elanna. She could sell a cup of water to a drowning person. A person with a relaxed presentation, a smooth voice, a smile that does not stop, and a top-notch salesperson. Elanna convince my wife and I to purchase gift cards (we did not have any intension to purchase). She entice the sale with not one but three free appetizer cards. Then she added a large bottle of seasoning. Elanna won us over. She was IMPRESSIVE!!! My wife and I are really touch with Red Robin’s awe-inspiring service and speedy delivery of the food, which arrive hot and fresh. I would enormously recommend dinning at this Red Robin. G & J C”