Domino's Pizza in Gastonia

“I’ve been coming to this Domino’s location in New Hope (Gastonia, NC) for a long time, and overall it continues to meet expectations. The store is still clean as always, and the food quality and taste remain consistently good.

That said, I did have a less pleasant experience this time with a newer staff member at the counter. The customer service felt rude and dismissive, and explanations were not given clearly, which was disappointing compared to the usually friendly service I’ve experienced here.

I also noticed an issue with the order tracking system. When I arrived, the screen showed my order as “ready,” but I ended up waiting an additional 15 minutes before receiving it. It gave the impression that the status may have been updated early to meet a performance metric rather than reflecting the actual readiness of the order.

Despite these concerns, I’m still giving 5 stars because the location has been reliable overall, and I hope this feedback helps improve the customer experience going forward.“

“Customer service is great, and when I ask for my silly little requests (soft crust, certain extra cheese), they honor them with a smile. Favorite dominoes around!!!

Vegetarian options: Great for lacto-ovo vegetarians. Know your diet and what you can/cannot eat, and there are plenty of choices.“