“I ordered from them and received the wrong order at first and I submitted it on the app and with out even knowing they was going to they remade my order and brought it out to me. Everyone makes mistakes but it’s nice when a company dose all they can to fix them.“
“I am definitely thankful for the customer service of the store manager, Brandon, and one of the store drivers, Jenasia. They both went above and beyond. After such a long day, I am just so touched that a little kindness goes such a long way.Thank you both“
“As soon as we walked in we were warmly greeted. I’m not from around here so I went based off reviews and casa mia lived up to the reviews. We got pepperoni pizza, fried pickles, and garlic knots. All were fantastic. If I lived here I would absolutely be “
“Amazing service today! The GF pizza crust is tasty. And my family loved the regular pizza crust! This is our go to pizza spot from now on!!!!! Thank you all for being kind and caring about food presentation as well! Our son whom has Autsim is obsessed too the staff was kind to him and patient.“
“HANDS DOWN I LOVE THE SERVICE HERE ON THE PHONE IN PERSON AMAZING TEAM.....even ordering on delivery and going in to order always the same energy atmosphere love the Team make u feel welcome and as a customer service line of work I give 10/10.....Parking: Enough parking to grab and go or to wait for an order too either or works godKid-friendliness: Got board to write very kid friendly once I was in there the kids was asking questions about the machine and what they where doing and the workers was working and took the time to explain..... Made me proud“
“Really tasty pizza , it is the best pizza in town. Its the socal petrilos equivalent of jacksonville. The pizza sauce is really good here , crispy thin crust. I'm not a crust eater but the crust here is amazing that I'll finish my slice. Try the cannoli and calzones there really good too. Very friendly and helpful service. Thank you“
“Subs are very tasty, and done their way or your way depending on your preference. The pizza ? VERY TASTY especially if you like the fire brick oven they use to cook their pizzas, adds to the ALREADY flavorful pizza and the choices, let me tell you.....PLENTY OF THEM...the atmosphere well besides the cooks is pretty bland BUT if your like me I'm there for the food not for what the place looks like, everyone is nice and talkative. The owner is I think retired military (TY 4 UR SERVICE!) also from upstate NY if I remember correctly if I'm wrong please correct me...anyhow if you are on gum branch headed to Richlands for whatever reason this is def a place to stop and grab a quick bite to eat !!!! ENJOI!!!“
“Kid heaven! If you have kids, this is the place. I bring my 3 here almost weekly, and the price is right. The pizza isn't Papa John's or Blaze, but I can definitely say it it's that far off. The staff here are always kind, keep the place tidy, and are always willing to make custom pizza orders for the buffet.“
“I really appreciated the personable treatment that I received while in the storefront. As for the pizza, quality ingredients and made with care. Aroma, appearance, and flavor were all there. We also got a salad that was generously topped with fresh ingredients. Go check them out!“
“I’d made an online order the night before that was kinda late, online it said the store closed at 12 but I got there around 1145-ish but they’d already closed. I come back the next day to see about picking them up and placing another order, the lady who worked with me was so incredibly nice. She explained to me the situation as far as the first transaction being cancelled and all the small details. She was very pleasant to talk with. Very welcoming. I believe her was name was Alyssa, according to my receipt at least. I’d normally order from the store in Richlands but they don’t seem to be as friendly. This store will definitely have more of my business!!!“
“The time my wife and I went in to order a couple of pizzas they had what I can only assume to be a manager screaming, and cussing nearly at the top of her lungs about not putting the phone on hold...made us feel very awkward and was very off putting for us. The poor young man ringing us up just had this look of "yea I know man" on his face. Pizza was good tho ?“
“I had a SNAFU with last night’s delivery from this store, NO ONE’S fault, just one of those things.I went into the store this morning to resolve the matter & was impressed enough with the customer service and fix to write this review. Food quality was on par with any Pizza Hut I have ever eaten.From my experience, you cannot go wrong ordering from this location.“
“This was my first time visiting Napoli's. We were in the area for an event and decided to stop in for lunch. Walking in it warm and inviting. You felt comfortable as soon as you stepped in the door. Approaching the counter they had huge slices of pizza on display, several different types to choose from including a special "pizza of the day". After placing our order with the friendly girl at the register we got our drinks and sat down at a nice solid wood table. Shortly after one of the cooks brought out slices out, nice & hot from the oven. The pizza was as good as it looked! Next time I'm in the area I will definitely be stopping in again!“