“I won't be supporting this establishment in the future.
1. IMO The seating policy is too rigid= "All guests must arrive before anyone can be seated." I understand management not wanting to tie tables up, waiting for late arrivals- but there should be some flexibility (all food ordered at once - time limit etc, extra fee etc)
We could have lived with that. But... things devolved...
2. We ordered a bottle of wine that was obviously "corked". This happens from time to time in all restaurants that serve wine (hence - the tasting - when the bottle is opened to make sure it is good) When this occurs it is not the fault or a poor representation of the establishment. Sometimes wine goes bad. It's a thing. -What IS a poor reflection of this establishment, however, is the management's unwillingness to admit that pinot noir isn't supposed to fizz and have a slight vinegar flavor. We were told that sometimes wine is fizzy ... ummm NO - it isn't. (unless of course if it's Champagne -Proscecco or Moscato- a wine that is designed to be that way.)
We asked for the bottle to be replaced- management initially declined stating they wouldn't be able to serve the rest of it to others because it had started aging? HUH???? A "corked"/ "bad" bottle of wine needs to go back to the supplier or be disposed. Not served to other unsuspecting patrons.
The manager explained that we were "mistaken" about the integrity of the wine. He knew this b/c he has numerous years of "mixology experience" and "knows these things"
Mixologist perhaps... Sommelier- definitely not.
Contrary to management's nasty comment to one of my guest's feedback... We were not unruly, trying to bribe, throwing tantrums etc...
we were simply trying to support a local business - celebrate our friend's birthday and have a bottle of wine worth consuming while we waited.
3. I was shocked and appalled after reading the owner/management's response to my friend's feedback.
Snide- condescending- accusatory comments
Wow!
All I can say is - La DV - hope you guys are saving your cash. The " tough guy - my way or the highway" philosophy you currently employ will not serve you as our area grows.
People moving to the area that have experienced true quality food, drink and service will not tolerate what you are dishing.
Enjoy the rest of your reign... it won't be as long as it has been...“
“I won't be supporting this establishment in the future. 1. IMO The seating policy is too rigid= "All guests must arrive before anyone can be seated." I understand management not wanting to tie tables up, waiting for late arrivals- but there should be some flexibility (all food ordered at once - time limit etc, extra fee etc) We could have lived with that. But... things devolved... 2. We ordered a bottle of wine that was obviously "corked". This happens from time to time in all restaurants that serve wine (hence - the tasting - when the bottle is opened to make sure it is good) When this occurs it is not the fault or a poor representation of the establishment. Sometimes wine goes bad. It's a thing. -What IS a poor reflection of this establishment, however, is the management's unwillingness to admit that pinot noir isn't supposed to fizz and have a slight vinegar flavor. We were told that sometimes wine is fizzy ... ummm NO - it isn't. (unless of course if it's Champagne -Proscecco or Moscato- a wine that is designed to be that way.) We asked for the bottle to be replaced- management initially declined stating they wouldn't be able to serve the rest of it to others because it had started aging? HUH???? A "corked"/ "bad" bottle of wine needs to go back to the supplier or be disposed. Not served to other unsuspecting patrons. The manager explained that we were "mistaken" about the integrity of the wine. He knew this b/c he has numerous years of "mixology experience" and "knows these things" Mixologist perhaps... Sommelier- definitely not. Contrary to management's nasty comment to one of my guest's feedback... We were not unruly, trying to bribe, throwing tantrums etc... we were simply trying to support a local business - celebrate our friend's birthday and have a bottle of wine worth consuming while we waited. 3. I was shocked and appalled after reading the owner/management's response to my friend's feedback. Snide- condescending- accusatory comments Wow! All I can say is - La DV - hope you guys are saving your cash. The " tough guy - my way or the highway" philosophy you currently employ will not serve you as our area grows. People moving to the area that have experienced true quality food, drink and service will not tolerate what you are dishing. Enjoy the rest of your reign... it won't be as long as it has been...“