Shake Shack Wilmington
$ • BurgersAbout Shake Shack Wilmington
Customers' Favorites
Onion Rings Box - 6 Servings
Double Bacon Cheeseburger
Shackburger Lettuce Wrap
Double Shackburger
Grilled Cheese
Cheese Fries
Coffee Shake
Hot Dog
Shake Shack Wilmington Reviews
63 ratings
Share your opinion about Shake Shack Wilmington
Waited 20 minutes for three milkshakes. The shakes were great though
Good food. Service is... well, let's say it's part of that younger generation work ethic - not bad, just a bit clueless.
⭐⭐⭐⭐⭐
What a great experience at Shake Shack! Brandon was absolutely wonderful—so friendly, helpful, and genuinely seemed to love his job. You can tell when someone truly enjoys what they do, and Brandon’s attitude really stood out. Shake Shack is lucky to have someone like him on their team!
And a special shout-out to Gabriella as well for being so friendly and helpful. Both of them made our visit even better. Great customer service all around! 👏
What a great experience at Shake Shack! Brandon was absolutely wonderful—so friendly, helpful, and genuinely seemed to love his job. You can tell when someone truly enjoys what they do, and Brandon’s attitude really stood out. Shake Shack is lucky to have someone like him on their team!
And a special shout-out to Gabriella as well for being so friendly and helpful. Both of them made our visit even better. Great customer service all around! 👏
Hours
| Monday | 10:30AM - 11PM |
| Tuesday | 10:30AM - 11PM |
| Wednesday | 10:30AM - 11PM |
| Thursday | 10:30AM - 11PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 11PM |
Shake Shack Wilmington offers a solid dining experience with tasty food and friendly service. The burgers are fresh, cooked well done, and enjoyed by many, with some reviewers highlighting their delicious flavor. The restaurant features large, clean bathrooms and well-stocked condiments, ensuring a comfortable visit. However, the experience can be affected by certain issues. Customers have noted that the restaurant can be chaotic, especially when busy, with a line at the kiosks and some staff standing without much to do. During busy times, tables may not be promptly cleaned, requiring customers to clear their own space. The restaurant was also described as quite cold, leading some to sit outside in the sun for comfort. Food presentation was sometimes rushed, with orders being placed hastily and burgers sometimes arriving with only a half bun on the bottom. Pricing is on the higher side, with no combo deals offered, and some feel the value could be better, especially for items like the BLT. Despite these aspects, many appreciate the quality of the food and the friendly staff, with employees like Brandon and Gabriella standing out for their helpfulness. Overall, Shake Shack Wilmington is a place for good burgers and a friendly atmosphere, though improvements in service flow and comfort could enhance the experience.