“If I go to Starbucks in Wilmington.. it’s usually the location @ 2018 16th Street.. I have always had great service here - friendly, patient & kind people… today was no exception… I went through the drive thru .. the voice on
The intercom was so friendly & welcoming… also very helpful…
Shout out to Janean ! ( I hope I spelled that right!) Thank you for making my day !! The world needs more people like you!
Whomever does the hiring for this location- you are certainly doing something right… great team !“
“So let me preference by saying I only come here when I get gift cards, so I never know what to get.
But every time I come here the staff is very patient and they answer all my questions and they're very helpful on picking something out. I like coming to this location.
The staff is always friendly. The location is clean.“
“I came by for breakfast real quick and got an iced green tea and a sandwich. I ordered both in the app and selected to pick up inside. When I got there, it said my order was ready but I had to wait a few minutes for my sandwich to get heated up. The drink was nice and the sandwich tasted good, so I have no complaints.“
“I love coming to this Starbucks not only for the clean and great selections of food, but I throughly enjoy the atmosphere, places to sit, and the friendly and kind staff. Employees such as Bri, Amy, Izzy, Justin, Kennedy, and amongst so many others make me happy to return here near daily to do work and have a comfortable and welcoming environment! Highly recommend coming here if you want to go to a Starbucks with amazing and terrific staff, great vibes, and an overall fun coffee house time!“
“If you read any review please read this. (I ordered a frozen raspberry chocolate coffee thing for employee reference) This is the best Starbucks I have ever been to. Yesterday, the 5th, was my birthday and the staff at this location changed my day. It’s my first year here and it was my first birthday completely alone. I didn’t receive a single call or text from anyone besides one friend I made here and I was having a VERY rough day. My bf broke up with me (on my birthday ikr), my family knew and chose not to reach out, the only think I wanted to do was cancelled because of the rain, and someone stole my Chinese pick up order. Moral is I was having a TERRIBLE day. WELL I haven’t used my Starbucks app in a few months because of the move and it didn’t give me my birthday drink. I drove up to this location, tears in my eyes, and just asked if I could still get it. They initially said they could not without the coupon but then told me to pull around. The manager decided to just give me a drink for my birthday. The staff member who made it ( I WISH I KNEW HER NAME but it was 5pm and she had short short dyed blonde hair) she was so so kind to me. Just her smile and the kindness I received in just a few minutes made me BAWL my eyes out. I just needed some kindness today. Something so small like a free drink and a smile completely MADE MY BIRTHDAY! I needed kindness and I needed something to go my way today and this store made a huge impact. I just wanted to say thank you so very much for being kind. You didn’t know what was happening behind the scenes but I’m incredibly grateful.“
“This is one of the better Starbucks that I have been to in wilmington.Definitely the cleaner ones around, none of that nasty you need to clean the coffee maker tastes.The staff is quick and friendly Definitely 5 satrs for service but 3 stars for price.“
“I had been a customer of Starbucks for decades and I was absolutely thrilled when they decided to start having stores down here in North Carolina! Where else can you go and have great coffee and great WiFi while talking to super nice people that you just meant . I have never been to a bad one ever! I highly recommend this place to all!!“
“Rebecca and crew were working this morning. Completely turned around my mood, they were so joyful and energetic! Along with that, I didn’t know what I wanted so they hooked me up with the perfect drink! I hope the managers of this Starbucks know how great of a help she is!“
“I had a great experience at Starbucks in Wilmington! The staff was friendly, welcoming, and provided excellent customer service from the moment I walked in.
My order was made quickly and exactly the way I requested it. The coffee was delicious, the food was fresh, and everything was prepared with care.
The store was clean, organized, and had a comfortable atmosphere, making it a great place to relax or grab a drink on the go.
Thank you to the team for making my visit such a pleasant one. I will definitely be back the next time I'm in Wilmington!
Highly recommend! ☕💚“
“I rarely give reviews but I wanted to thank one amazing ‘barista ‘ ,her name is Grace . With Grace, you always get not only a great cup of whatever coffee you may choose ,but , a very unique customer service . If you watch her crafting your order ,you can see how much care she puts in it ,and , the satisfaction she gets in offering the very best.Always welcoming with a smile and good manners. Thank you Grace for making me feel as I were back home ,in Italy ,with a tasty latte made by you.“
“I get a cookie crumble drink without coolwipe but they always tend to still add it to it on accident or just forget. Im just not a coolwipe person but I will be nice and drink it. Bc it's just a simple mistake and it happens! :) so keep up the good work!“
“Starbucks consistently delivers a high-quality experience. The beverages are well-crafted, with a wide selection that accommodates a range of preferences. The staff is professional, courteous, and efficient, contributing to smooth and timely service even during peak hours. Overall, Starbucks maintains a strong standard of quality and service that makes it a dependable choice.“
“BEST STARBUCKS EVER! (And no I’m not getting paid or I did not ask to review this location). I have been to so many Starbucks over the years and this location by far is the best!! The drinks are always so good and fast! Workers are the absolute sweetest and make you feel like family. And the playlist when you study is the absolute best!! Could not love this place any more!!! Thank you!“