3.2
Average
67 Reviews
36 Fort Eddy Road, Concord
Customers’ favorites
- California Chicken Cheese Steak
- Big Kahuna Cheese Steak
- The Original Italian
- Mike's Famous Philly
“A few months ago, I came into this Jersey Mike’s to order a kids meal and asked if I could substitute the bottled water for a fountain drink in a kids cup, which every other Jersey Mike’s I’ve been to has done without any issue. Instead of simply explaining the policy, the employee helping me, Gavin, raised his voice at me, yelled that I “didn’t know what I was talking about,” and insisted they had never done that before. The interaction was so unpleasant that I avoided this location for the next 3–4 months and drove to another Jersey Mike’s instead. I recently came back because this location was much more convenient, and I had a completely different experience. The woman with the colorful curly hair was absolutely wonderful. She was friendly, patient, and incredibly accommodating. She even explained to the employees that, yes, the substitution could be done. It was validating to know I hadn’t been mistaken all along. On top of that, I watched her handle a huge rush of customers. She stayed calm, worked quickly, treated everyone with kindness, and kept everything moving efficiently. She is exactly the kind of employee every business hopes to have and truly deserves recognition and a raise. I hope management recognizes the difference one great employee can make. She completely turned my opinion of this location around.”