Chipotle Mexican Grill
$ • Fast Food, MexicanAbout Chipotle Mexican Grill
Customers' Favorites
Large Side of Guacamole
Tortilla on the Side
Burrito Bowl
Chips
Chipotle Mexican Grill Reviews
213 ratings
Share your opinion about Chipotle Mexican Grill
My order was place by mistake on this location I’m 25 miles away I asked them for help to refund me so I could place my order in a different location. Nobody was willing to help. Give your people customer service training or close the location.
Walked into a near empty restaurant, walked straight to the counter and the initial person was good but then they pass my food to a second person a shorter man who starts huffing and puffin after I ask for more salsa and sour cream after he only gave me a half scoop of each. Then I asked for a side tortilla and the guy loudly sighs and yells to the person next to him to get it. I went home to find they gave me a tortilla with no middle, was completely torn and unusable. But before...read full review
Sent in a mobile order to this location. Gave me the complete wrong order and didn’t remake it.
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
Chipotle Mexican Grill, a restaurant known for its Mexican cuisine, has received mixed reviews. One customer mentioned that on a busy Friday night, they visited three different locations, and only one was able to provide white rice. The customer was grateful for their accommodation. However, another customer had a negative experience regarding cleanliness, noting that the serving stations were dirty and the utensils were sticky. They urged ownership and management to improve cleanliness and customer service. A different customer had a positive experience, stating that despite the negative reviews, their visit was great. They received a discount through the Chipotle app, and the staff were quick to clean up any mess.
Recently, a customer praised a server named Ava for her exceptional service during a very busy time. Despite the stressful atmosphere, Ava maintained her composure and effectively managed orders, helping to turn bad experiences into great ones. Other customers noted that the food is delicious with generous portions, and dietary restrictions can be easily accommodated. However, some felt that the service was lacking, with one customer reporting a condescending tone when ordering. Overall, customer experiences vary at this location, but there are positive signs of improvement.