Carvel
$ • Ice Cream, BakeryAbout Carvel
Customers' Favorites
Carvel Reviews
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The staff was friendly. Prices are good and cake 🎂 delicious. The owner is friendly
I placed an order for a birthday cake. Isabella was very helpful.
This location is clean & has a great selection.
I am extremely grateful for the team and the person who worked on my son’s cake, everyone was extremely kind and made it fast and efficient, the person who took my custom order was extremely patient and brought my ideas to life, they all went above and beyond, this is my second time ordering custom cakes from this and I will continue ordering my cakes from them!!!!!
Hours
| Monday | 9AM - 10PM |
| Tuesday | 9AM - 10PM |
| Wednesday | 9AM - 10PM |
| Thursday | 9AM - 10PM |
| Friday | 9AM - 10PM |
| Saturday | 9AM - 10PM |
| Sunday | 9AM - 10PM |
Carvel is a popular destination for ice cream enthusiasts. The restaurant provides excellent customer service, with staff members happy to assist with special orders. Many customers appreciate the variety of options for ice cream cakes, which are readily available and can be customized with special designs or images. The location in Hackensack is convenient and shared with other local shops and restaurants, making it a great spot to visit after enjoying a meal at Fluffy's chicken. The giant cone outside is a memorable visual feature, adding to the fun and welcoming atmosphere. The seating area is clean, with a small outdoor space at the front for customers to enjoy their treats. Despite some long lines, the service is quick, and the staff are consistently polite and friendly. However, there have been some issues with orders not matching descriptions, especially with custom cakes that may have flavor imbalances. The restaurant has experienced staff turnover and training challenges, leading to occasional long wait times and inactivity among staff members. Parking can also be a challenge, especially when nearby businesses attract more visitors. Overall, Carvel remains a favorite for a quick scoop or a ready-made cake, offering a cozy and nostalgic experience.