Customers` Favorites
Customers` Favorites
“Great apple cake and other European treats. Its like going back in time.“
“I recently had two cakes made by Kaela's Kakes. One was for my son's engagement and the other for my mother's surprise 90th birthday party. I shared my vision for the cakes. Kaela's designs went beyond our expectations! Not only were the cakes beautiful, they were absolutely delicious. Kaela was great to work with. She is responsive, accommodating, talented and just a nice person. I highly recommend Kaela's Kakes if you need a cake for a special occasion. Thank you Kaela!“
Customers` Favorites
“Had a last minute order of over 40+ cupcakes and the team did an amazing job making sure I got what I needed. The cake was SO moist. Would recommend. Ty, ladies!!“
Customers` Favorites
“I ordered for pick up, a whipped cream vanilla cake with strawberry, banana, and vanilla custard filling and it was delicious. No crumbs left. The service, dry. The employee seemed bothered we ordered desserts from the display. I was excited because I love their products but it makes me second guess spending money there if it seems like the employees are bothered by you doing so.“
“Updated Review
Response after speaking with the owner:
I received a phone call from the New Owners and the gentleman was very nice and apologetic. I have returned to the store and so far so good. Christian especially has gone beyond what I consider excellent customer service. This young man I see nothing but success in which ever career he chooses in his life. The owners are very fortunate to have an employee like Christian. He definitely is management material. I give the owners and especially Christian 6 stars along with some of the new employees.
Original Review
I wish I was able to leave a review without having to press 1 star. I have spent a nice amount of money at this store including leaving decent tips. I have done nothing but give good advice to young kids that either it's their first job or never worked in the food industry. Asking an employee to wipe the ice cream container or please fill the triple pint up all the way since it's so expensive $21 plus including extra toppings. Tonight and this past weekend again I did not get what i ordered through door dash. So I had enough and i called the store to voice my complaint, Instead I am accused of harassing employees by Avery the young manager. Talk about bad customer service especially from the Manager. He did nothing but defend himself along with the young kids that work there. All I asked for is to give me what I paid for and I would bring the container in to show him the next day. Avery swore the order was correct and that his employees get nothing but complaints about me harassing the employees. This is new to me. Asking the employee to fill the container up and please just wipe the outside of the container before putting it in a bag that's harassment when the employees should know better. Many times I have been kind and tipped well. It's definitely hurtful to be accused of harassment. I would like a phone call from the manager which I requested Avery to have him call me. So let's see if Avery gives the owner the message. If not he lost a good customer. And to the owner I suggest u have random friends and family members randomly go place some orders and see how your employees interact with the customers and handle the product you sell. You may think differently and see for yourself.“
Customers` Favorites
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“What is there not to love? Devon was an absolute pleasure to work with since day 1 of reaching out to her. She is patient, caring and will go above and beyond to ensure your vision is brought to life. She is a master of her craft, and her cakes are absolutely delicious. Everyone was raving about the cake she made for my daughter’s first birthday party. Not only did it look beautiful but it tasted amazing too! She has amazing attention to detail. I am happy to have found a local gem and would recommend her for anyone’s cake/pastry needs!“