“I understand Chick-fil-A’s policy on customer service, but the fake kindness shouldn’t extend to the point of making customers uncomfortable while ordering. Some of the employees sound like they’re reading from a script, and it feels awkward knowing there’s a real person with their own personality underneath the facade.“
“I did the order in the app. I had almost no wait when I went in and picked it up from the counter. The young man that gave me the order was friendly and nice. I've decided that the the breaded chicken pimento sandwich was not for me. I didn't get it with jalapenos, I probably should have also held the honey. Maybe the sandwich with just the pimento spread and a different sauce would be more than my taste. We also ordered a vanilla shake, chicken strips and fries. Top notch.“