“This place is not as good as it used to be. No more gourmet coffee, it's standard mickey d's coffee. Food took a while coming out, yet it wasn't that crowded. There was an order mix up but the manager fixed it right away. Some random customer came over and said we had his coffee... Then I had to be buzzed into the restroom. A sign informing people of this would be helpful. The sign I liked the most was the 30 minute limit on eating in their restaurant.Food was hot and good. The place was clean as were the restrooms.“
“We had a great experience at this location. We took the kids here since they had an indoor play area. The service was fast and the staff were super friendly. They went above and beyond in making our visit one to remember.Kid-friendliness: In door play area“
“Great specials, staff very friendly ! They are now featuring their Big Mac MacDouble for a short time! I ordered one today, and it will Definitely fill you uP! It's not overly filled with their Special Sauce, which I was worried about, possibly making the buns too damp and watery. Instead, it was not heavy on their Special Sauce, which made it easy to grip the burger and enjoy all of our favorite blended Big Mac flavors !!!!!“
“This is one of the few McDonald's left in the city with a PlayPlace. The PlayPlace dining area is very spacious too and well ventilated, so even when a lot of families are there, it doesn't feel crowded. The staff also work very hard to keep it clean.“
“I loved the place, the service was very good, very friendly and the food was divine. It's only at night when I leave work and I really recommend it, it's very quiet, a place to share with the family.Kid-friendliness: It is a quiet place and with my good attention my children were delighted“
“An interaction with Jonathan, the manager. He was very professional very nice. There was a minor issue with the computer system but he was able to find a way around it and get me on my way, so I really appreciate him. I would definitely be back especially if he's the manager on shift.“
“I love going to McDonald's on the rare occasions that I do. I'm just so tired of ordering and being asked what else, what else, what else? Why not ask me if I'd like a drink or something? It's not just this store, it's everywhere.“
“MARINA IS VERY GOOD CUSTOMER SERVICE AS WELL AS I BELIEVE HER NAME IS NORMA THEY ARE EXCELLENT, I HAD STOP GOING BUT NOW WILL GO BACK , ITS CLEAN , WE GET OUR ORDES CORRECT NOW THANK YOU , THEY ARE SO HELPFUL & PATIENT , I WILL GO BACK NOW OFTEN“
“I’ve seen a lot of reviews saying this McDonald’s always gets their food wrong because they’re all such in a rush. Personally after work and I get home and am to lazy to cook diner I head to this McDonald’s specifically because of a certain manager, I believe his name is Levi Sena. Whomever is reading this, you might not know Levi Sena (I feel sorry for you) but after a year of going to this McDonald’s and having the pleasure of meeting this young man, I’ve had the honor to get to know him. Levi Sena is in college going to school for engineering, working at McDonald’s, and putting on a smile to every customer he sees. And all of us who know what college and work is like, we all know how hard it is to put on a smile sometimes. This fella is something else, After a long stressful day at work, Levi doesn’t only make sure to get my drinks and food correct but he also makes my day and makes me, my boyfriend, and my siblings smile and laugh every time we go. You wouldn’t think you’d get this kind of service at a McDonald’s, but that’s the only reason we go, because it’s hard to find a good hearted person in the fast food service anymore, or to be quite honest, anywhere these days. Will continue to go to this one and only McDonald’s as long as Levi is working there.Thank you Levi for making every visit to McDonald’s a great experience. You make our days worth it. #GiveThisManARaise“
“Just went through the drive thru. Parking lot and property were very clean. The young girl at the window had a very nice smile. Food was hot and fresh.Kid-friendliness: They have a very big play area.Wheelchair accessibility: I am disabled, not this day but on another day. They helped me back to my vehicle with all the items I bought.“
“1st time to "go inside" since before the last presidential primaries so yes PV(pre-vid)pre March 2020. Boy what a difference a pandemic makes, had to be schooled by some random retired crayon eating window licking Jarhead on how to use the " Kiosk". Thank you and Semper Fi brother. The ambiance was that of a modern day leopar colony, overly sterile, quiet and zero human to human contact. Not really a bad vibe but more like NO vibe almost surreal. So for me a totally new experience and let me tell you with just over 61 completed revolutions of the nearest star that is a difficult task yet very do-able. Overall food was good, price was great after I downloaded the app. Got a green chile, bacon, egg & cheese biscuit for $1.50..theKiosk wasn't too hard to learn“
“Went through the drive-thru. There is always a line and it doesn't move very fast. The young kids at the drive thru are not very friendly or attentive. They don't ask if you want ketchup, and they just want you off the way. They used to put napkins, and salt , and ketchup in a baggie and put it in the bag. Now they just throw your food in there. They don't pay attention to the customers.“
“Angel Is my favorite hard working woman. I come to whatever location this girl is at. Best customer service rep out there. I’m very picky and she insured it’s right. I’ll keep coming back to this location just for her great service. Keep it up Girl!!“
“This McDonald's always served me well . The food is always good . The prices through the app are the best price value and a good meal . The store inside restaurant is open for sit down. Today I am picking up a order for a food delivery App . The store opens at 5am .“
“I stop by once a week on the way to my doctor’s office. The staff is amazing and attentive, even the manager is on the floor asking customers if they need anything else. The food is always amazing. Keep up the great customer service!! These people could teach some of the other stores how to be better!“
“UPDATE: the night crew 10pm Sunday night is amazing! Best McDonald's burger hands down! Everyone at this location has excellent customer service and are dedicated workers!Updated: went back this week and the employees that are working there deserve a 5. The person who runs the window at night is great! They were busy and he was pushing thru the rush. Still thinking that they may need new employees.Updated: They need to hire more employees. The lines get backed up to 98th. Being understaffed they are not able to open both lines. The employees could really use the extra help.Stopped in for an oatmeal and a hot chocolate both were great. Fast and friendly service“
“I've been to a large number of McDonald's in my life, as many of us have. This one is similar in almost every way to the others that I have visited. The 5 stars given are for food quality, cleanliness, and quick service. Great job.“
“I would like to just say that this particular McDonald’s is very good and one of my favorite McDonalds to attend for a quick cheap bite. Staff is very friendly and they do an excellent job. I also read a review from a “Maximum Taco” saying how the employees were leaving at 11:15pm. They then began stating that the McDonald’s was closing “45 minutes early” when in fact they close at 11pm. So for those wanting honest reviews on this specific location of establishment, it’s very clean and friendly and they do in fact close on time. I’d also like to take some time to dedicate a shout out to a particular newish employee I started to notice there whose name I always forget to look at on his name tag. This employee has dyed black hair and it is a silver like white at this tips and wears glasses. He is very friendly and seeming to learn quickly on what’s going on. I like that they’re hiring people like him who are obviously hard working and dedicated to providing excellent customer satisfaction. Keep up the good work young man! I hope his managers are treating him well, because from someone who worked in fast food I know some managers can be rough, especially to good workers like him who they will take advantage of. I hope they treat him with lots of respect because they need more people like him.“
“This McDonald's location is very clean with a nice play area and self service kiosk option. We got our food quickly, and the staff were very friendly.Kid-friendliness: Very kid friendly, there is a play area inside and the seating area is nice with options for booths or tables.“
“Great Food for husband's Birthday ? . 6-Thumbs Up. Cleaning Good Service. Just one thing that wasn't to "Our" tasting was the cup of coffee. Not too crazy with the Keirig coffee. Would've like freshly brewed. But just a suggestion, All is Good. Will return....“
“The service was a bit slow but staff was friendly. While my order was missing items they worked quickly to resolve the issueParking: While it can be difficult to find parking, you are able to park in Smiths parking lot to the East easilyKid-friendliness: Offers a "play place" for children to play freelyWheelchair accessibility: This restaurant is wheelchair accessible and offers handicap parking“
“I was a little distraught when the robot ordering machine told me orders were only to go, but the manager assured me that the lobby was open, and told me to please take a seat. Food was fast and McDonald's like, employees were super nice“
“Food was above average. Service was terribly bad and completely awful solely due to the fact that the line for the drive thru was not only extremely long totaling in just over 15 cars, it was also barely moving through out the entire process from start to finish.“
“McDonald's truly is a great place to eat if you're looking for fast food and fast service and a quiet to dine inKid-friendliness: Has a play area for kids to enjoy whileParking: Plenty of parking for those I want to eat and plenty of handicap spots for those in front of the store as well as those that want to call in the order and pick it up curbsideWheelchair accessibility: Wheelchair-accessible has a ramp to get up onto the sidewalk in order to enter into the property and it provides double-wide“
“Typically when I visit McDonalds, the service is good half the time and not so good the other half. Quite often too, items ive ordered are not provided so i always check my bag prior to driving away. This experience was one of the good ones.“
“I moved to this area recently, and this was my first visit to this location. I was shocked to see that they seemed adequately staffed and they were getting orders at very quickly. Some McDonald's in Albuquerque operate like a slow motion train wreck and are filty like an explosion occurred. This looks like a well-run McDonald's and I will be back.“
“Nice and clean place .. service could have been a bit more patient with my 12 yr old .. but food was as expected from McDonald's!.. fries were fresh and that's the best time to eating them ..lol.. my double quarter pounder was made to order well done..“
“They are sort of slow in the evening which can be expected since the college is right there and there are events all the time. Last time I was there, I got someone else's order but it wasn't a bad mix up and I didn't over pay. Probably should verify who the pick up order is for first before handing them something.“
“This is by far the best McDonald's I go to and I also meet for my son's visitation hand offs at another one often so I definitely frequent the local Ronald McDonald community of the west side. The fries are always hot and fresh, service is always correct and fast and I have never in all my life seen McDonald's management that actually utilized quantity customer service skills and genuinely appeared to take pride in his job and storeKid-friendliness: Management takes the time to interact and socialize with not only the paying customers but the children“
“By far the best McDonald’s I’ve been to and that says a lot coming from a person that’s been to various McDonald’s across 12 states the customer service is always great they are always prepared for anything morning, day and over night crew are absolutely crushing it at this location I give them props continue doing the amazing work y’all are doing“
“I went on my way to school to get two fish sandwiches for dinner both came out and I literally can't even bite into the one on one of them neither one had tartar sauce and on top of that I don't have time to go back and get it fixed because I have school and the phone is not working there either so I can't even call to correct the situation. This is normally a great location not sure what happened. My wife came and got my food and went back for me and the management was awesome at helping correct the situation. Replacement food was great. Thank you!“
“I usually don't expect much at McDonald's but this particular outlet really made my day. It's not over populated in the dining room but the drive thru sure gets busy.I'm leaving this review because of such a pleasant overall experience. First off, the staff heading in to work in front of me held the door open for me and then the restroom was clean and didn't smell bad.The kiosk I ordered at worked without a glitch and not long after I sat down to wait for my meal, no more than 10 minutes, my meal arrived. The staff bringing my meal greeted me by my name which made me feel good.What surprised me most was the quality of what I ordered was fresh. The fries were freshly fried, the nuggets were juicy and crispy and my double fillet-o-fish was just as juicy and crispy as the nuggets with extra tartare sauce like I ordered. Everything was hot enough to the touch but not like it would give you third degree burns. Definitely not cold like a lot of other outlets.If there was any fault, I'd say that the sweet tea was just a tad too sweet. I had filled most of my cup with unsweetened tea and then added half an inch of sweet tea and when I tasted it, it was way sweeter than I expected it to be. Not good for diabetics for sure but if you have diabetes, you have no business drinking even a dash of sweet tea!Anyways, I'm making it a point to make this the only McDonald's I'll ever go to if I have a craving.“